• Built and launched an email asset integration between Meta’s internal systems, Knak and Salesforce Marketing Cloud, enabling GenAI-powered translations and reducing marketing content build time by 50% for all Business Marketing communications

• Architected and developed a custom email governance solution for Salesforce Marketing Cloud - processing over 30M+ unique contacts, 700M+ monthly events, achieving 99.999% operational success and 100% uptime

• Reducing marketing campaign build time from over three weeks to 48 hours by designing and deploying agentic automation flows powered by large language models (LLMs), including prompt engineering, custom tool integration, and multi-agent orchestration

• Constructed automated monitoring framework used by every team to report incidents and automate oncall notifications for every single tech team in the company - built with Pulumi, AWS, Jira, Datadog and deployed via Python

• Designed and implemented long term logging storage to preserve logs in dev and prod environments and accompanied metadata dynamically partitioned in Fluent-Bit, AWS, and Hive - throughput of over ~20 GB of logs per day

• Planned and developed reliability testing framework service in FastAPI and MySQL allowing developers to remotely launch, schedule, and view results of chaos, integration, and security tests to improve operational excellence at 6sense

Acquired by Salesforce in September 2023

• Constructed template framework to allow customers to store and retrieve components to expedite the app building process

• Designed and implemented API rate limiting across all backend services to prevent system overload, protect against bad actors, and measure traffic

• Created billing aggregation workflows to measure customer resource usage and issue bills in Zuora

• Worked on Einstein Call Coaching to connect voice and video data from the Salesforce CRM to core ML services in SalesforceIQ to provide call insights and analytics

• Designed, tested and implemented functionality to decommission hots from trailing-edge bare metal datacenters, automating the ability to securely wipe and remove a fleet of 70,000 hosts in production

• Created service-level health checks for hosts, allowing greater monitoring over dependent services and ensuring high availability in over twenty datacenters spanning Amazon Web Services and first party providers

• Worked on orchestration application that manages the lifecycle of hosts in production, government clouds, and R&D datacenters using Redis, RabbitMQ, Camel, AWS, and Java