Experience
2025 — Now
San Francisco Bay Area
Led a data-driven traffic optimisation initiative that cut illegitimate China traffic by 97%, reducing monthly transfer from 1 PB to 30 TB and generating $3k/month in sustained cost savings
2019 — 2025
San Francisco Bay Area
Partnered with product, engineering, and operations teams to design and deliver scalable, customer-centric software delivery solutions. Translated complex technical systems into business outcomes, improving customer experience, reducing cost, and accelerating time-to-value for Autodesk’s global customer base. Acted as a technical liaison across internal stakeholders and external vendors to ensure reliable, high-performance access to Autodesk products and services at global scale.
Key Achievements & Impact
Designed and delivered automation solutions that reduced global release SLAs from 2 days to 30 minutes, enabling near-real-time product availability with zero customer downtime. Owned solution design end-to-end, from requirements discovery through implementation and rollout.
Modernised legacy release infrastructure by migrating pipelines to cloud-based architectures, reducing operational costs by 50% annually while achieving 99% automation across full releases and incremental updates.
Supported global software delivery at scale, enabling 10k+ builds and releases across 100+ products for 20+ million customers worldwide, while improving reliability, scalability, and operational efficiency.
Led vendor and stakeholder alignment to implement a vendor-agnostic content delivery solution, improving customer download performance by 25% globally and eliminating third-party workarounds, delivering $6k/month in recurring savings.
Influenced senior stakeholders across Global Operations, Platform Services, and Enterprise Systems to decommission legacy systems, driving $100k+ in annual cost savings through data-driven technical and commercial recommendations.
Recognised by engineering leadership for cross-functional collaboration and ability to bridge technical execution with customer-impact and business value.
2023 — Now
A smart, stylish and adaptive clothing brand
San Francisco Bay Area
Ensured high availability, performance, and reliability of Akamai’s global content delivery and telecommunications network. Served as a technical escalation point, translating complex network issues into clear, actionable outcomes for internal stakeholders and customer-facing teams. Collaborated across regions (North America, Europe, and APAC) to resolve service-impacting incidents, optimise operational workflows, and improve customer experience for enterprise and hyperscale customers.
Key Achievements & Impact
Monitored and supported a global network of 200k+ servers, performing deep root-cause analysis across individual nodes and multi-region clusters to rapidly resolve service issues affecting customer traffic.
Owned production network operations across North America and Asia-Pacific, leading an 8-person team responsible for incident response, service restoration, and operational stability.
Coordinated planned and unplanned maintenance with internal engineering teams and external partners, minimising customer impact and ensuring clear communication around risk, timing, and resolution.
Partnered with engineering teams to document recurring issues and feed operational insights into long-term network and platform improvements.
Automated 95% of previously manual operational workflows, significantly reducing mean time to resolution (MTTR) and enabling faster, more predictable customer outcomes.
Provided technical mentorship and enablement to teammates and new hires, improving operational consistency and strengthening technical depth across the team.
Education
University of California, Davis