# Gary Duong

> Founder at Chicable • Software at Autodesk

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/garyduong

## Work Experience
### Software Engineer @ Autodesk
Jan 2025 – Present | San Francisco Bay Area
• Led a data-driven traffic optimisation initiative that cut illegitimate China traffic by 97%, reducing monthly transfer from 1 PB to 30 TB and generating $3k/month in sustained cost savings

### Systems Analyst @ Autodesk
Jan 2019 – Jan 2025 | San Francisco Bay Area
Partnered with product, engineering, and operations teams to design and deliver scalable, customer-centric software delivery solutions. Translated complex technical systems into business outcomes, improving customer experience, reducing cost, and accelerating time-to-value for Autodesk’s global customer base. Acted as a technical liaison across internal stakeholders and external vendors to ensure reliable, high-performance access to Autodesk products and services at global scale.

Key Achievements & Impact
• Designed and delivered automation solutions that reduced global release SLAs from 2 days to 30 minutes, enabling near-real-time product availability with zero customer downtime. Owned solution design end-to-end, from requirements discovery through implementation and rollout.
• Modernised legacy release infrastructure by migrating pipelines to cloud-based architectures, reducing operational costs by 50% annually while achieving 99% automation across full releases and incremental updates.
• Supported global software delivery at scale, enabling 10k+ builds and releases across 100+ products for 20+ million customers worldwide, while improving reliability, scalability, and operational efficiency.
• Led vendor and stakeholder alignment to implement a vendor-agnostic content delivery solution, improving customer download performance by 25% globally and eliminating third-party workarounds, delivering $6k/month in recurring savings.
• Influenced senior stakeholders across Global Operations, Platform Services, and Enterprise Systems to decommission legacy systems, driving $100k+ in annual cost savings through data-driven technical and commercial recommendations.
• Recognised by engineering leadership for cross-functional collaboration and ability to bridge technical execution with customer-impact and business value.

### Founder @ Chicable
Jan 2023 – Present
A smart, stylish and adaptive clothing brand

### Network Technician @ Akamai Technologies
Jan 2015 – Jan 2017 | San Francisco Bay Area
Ensured high availability, performance, and reliability of Akamai’s global content delivery and telecommunications network. Served as a technical escalation point, translating complex network issues into clear, actionable outcomes for internal stakeholders and customer-facing teams. Collaborated across regions (North America, Europe, and APAC) to resolve service-impacting incidents, optimise operational workflows, and improve customer experience for enterprise and hyperscale customers.

Key Achievements & Impact
• Monitored and supported a global network of 200k+ servers, performing deep root-cause analysis across individual nodes and multi-region clusters to rapidly resolve service issues affecting customer traffic.
• Owned production network operations across North America and Asia-Pacific, leading an 8-person team responsible for incident response, service restoration, and operational stability.
• Coordinated planned and unplanned maintenance with internal engineering teams and external partners, minimising customer impact and ensuring clear communication around risk, timing, and resolution.
• Partnered with engineering teams to document recurring issues and feed operational insights into long-term network and platform improvements.
• Automated 95% of previously manual operational workflows, significantly reducing mean time to resolution (MTTR) and enabling faster, more predictable customer outcomes.
• Provided technical mentorship and enablement to teammates and new hires, improving operational consistency and strengthening technical depth across the team.


## Education
### Bachelor of Science (B.S.) in Computer Science
University of California, Davis


## Contact & Social
- LinkedIn: https://linkedin.com/in/garyduong
- Portfolio: https://x.com/gary_duong

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Source: https://flows.cv/garyduong
JSON Resume: https://flows.cv/garyduong/resume.json
Last updated: 2026-03-29