Delivery Solutions

_________

• Lead research and design for a data generation tooling ecosystem that will reduce project timelines and enable $100 million of new revenue opportunities

• Design self-service internal tools that empower clinical data teams to work more independently, thereby saving 100s of valuable engineering hours each year

• Create an operational workflow to manage an offshore data processing workforce, enabling Flatiron to comply with regulatory requirements, expand internationally, and reduce data processing costs by a projected $5+ million

Unstructured Data Processing

_________

• Design an end-to-end demand forecasting tool to improve forecast accuracy, and reduce amount of time spent by users when scoping projects and creating forecasts

• Enhance the search experience of a frequently-used operational tool with the aim of decreasing time-to-result, and reducing onboarding costs for new users

• Host “Figmaversity” classes to educate other Flatiron designers on Figma best practices

API/Platform

Performance

Innovation

• Led the redesign of an Android SMS backup app to align it with native platform guidelines and increase user engagement rates

• Designed a new reporting portal for our high-availability and disaster recovery solutions while collaborating with designers, researchers, and product managers

• Partnered with customer service to redesign our Contact Support webpage and reduce call volume

• Worked closely with developers in an Agile environment to improve on the designs of a mobile supermarket scanning app, and a turkey-ordering kiosk

• Drove and oversaw the design of a mobile chatbot that aids customers in their shopping trips

• Conducted user research in order to understand the needs of our retail associates and store customers

• Led the redesign of a desktop application from initial research to interface design and final delivery

• Created user flows, wireframes, mockups, and prototypes for various projects

• Conducted user interviews to identify customer painpoints and expectations for both current and upcoming products

• Assisted in redesigning an existing purchasing flow

• Served as the user advocate and made design suggestions for a new customer purchasing flow based on research, trends, and usability studies

• Rapidly iterated on design solutions based on feedback gained from user testing sessions and design reviews

• Participated in Codechella, a week-long internal startup challenge where we learned how to design a product to solve customer problems

• Fixed various bugs in an agile (scrum) environment

• Wrote automated tests using Selenium

• Shipped a new feature to allow our customer agents to create and update notes for any business

• Wrote unit tests using JUnit

• Collaborated with our support team to find and fix bugs in in our code

• Added a new feature to validate JSON documents uploaded to our service