# Gasper Chan

> Senior Product Designer at Spring Health

Location: Seattle, Washington, United States
Profile: https://flows.cv/gasper

## Work Experience
### Senior Product Designer @ Spring Health
Jan 2024 – Present

### Senior Product Designer @ Flatiron Health
Jan 2022 – Jan 2024 | New York, New York, United States
Delivery Solutions
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- Lead research and design for a data generation tooling ecosystem that will reduce project timelines and enable $100 million of new revenue opportunities 
- Design self-service internal tools that empower clinical data teams to work more independently, thereby saving 100s of valuable engineering hours each year
- Create an operational workflow to manage an offshore data processing workforce, enabling Flatiron to comply with regulatory requirements, expand internationally, and reduce data processing costs by a projected $5+ million

### Product Designer @ Flatiron Health
Jan 2019 – Jan 2024 | Greater New York City Area
Unstructured Data Processing
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- Design an end-to-end demand forecasting tool to improve forecast accuracy, and reduce amount of time spent by users when scoping projects and creating forecasts
- Enhance the search experience of a frequently-used operational tool with the aim of decreasing time-to-result, and reducing onboarding costs for new users
- Host “Figmaversity” classes to educate other Flatiron designers on Figma best practices

### UX Designer @ WordStream
Jan 2018 – Jan 2019 | Boston
API/Platform
Performance
Innovation

### UX Designer @ Carbonite
Jan 2017 – Jan 2017 | Greater Boston Area
- Led the redesign of an Android SMS backup app to align it with native platform guidelines and increase user engagement rates
- Designed a new reporting portal for our high-availability and disaster recovery solutions while collaborating with designers, researchers, and product managers
- Partnered with customer service to redesign our Contact Support webpage and reduce call volume

### UX/UI Designer Contractor @ Ahold
Jan 2016 – Jan 2016 | Quincy
- Worked closely with developers in an Agile environment to improve on the designs of a mobile supermarket scanning app, and a turkey-ordering kiosk
- Drove and oversaw the design of a mobile chatbot that aids customers in their shopping trips
- Conducted user research in order to understand the needs of our retail associates and store customers

### UX Intern @ Acquia
Jan 2015 – Jan 2016 | Boston
- Led the redesign of a desktop application from initial research to interface design and final delivery
- Created user flows, wireframes, mockups, and prototypes for various projects
- Conducted user interviews to identify customer painpoints and expectations for both current and upcoming products
- Assisted in redesigning an existing purchasing flow
- Served as the user advocate and made design suggestions for a new customer purchasing flow based on research, trends, and usability studies
- Rapidly iterated on design solutions based on feedback gained from user testing sessions and design reviews

### Product Developer Co-op @ Intuit
Jan 2014 – Jan 2014 | Mountain View
- Participated in Codechella, a week-long internal startup challenge where we learned how to design a product to solve customer problems
- Fixed various bugs in an agile (scrum) environment
- Wrote automated tests using Selenium
- Shipped a new feature to allow our customer agents to create and update notes for any business

### Software Engineer Co-op @ Crosscheck Networks, Inc
Jan 2013 – Jan 2013 | Newton
- Wrote unit tests using JUnit
- Collaborated with our support team to find and fix bugs in in our code
- Added a new feature to validate JSON documents uploaded to our service


## Education
### Bachelor’s Degree in Computer Science and Cognitive Psychology
Northeastern University

### Townsend Harris High School


## Contact & Social
- LinkedIn: https://linkedin.com/in/gasperchan

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Source: https://flows.cv/gasper
JSON Resume: https://flows.cv/gasper/resume.json
Last updated: 2026-02-23