(www.gaurisharma.com) For over 17 years, I've helped mission-driven organizations build enduring customer relationships across the healthcare, financial, education, government, and automotive industries.
Experience
2024 — Now
2024 — Now
Remote
Collaborating with top-notch talent at an AI-powered Series D healthtech startup that is transforming pre-and-post surgical workflows at hospitals and clinics to increase their care capacity, deliver superior patient outcomes, and bring joy back to their clinical staff. We help ensure that the right cases are in the right rooms at the right times.
In my role as a hands-on product and design leader, I...
➜ align stakeholders to develop interconnected strategies and solutions
➜ initiate and facilitate meaningful conversations, connections, and collaborations
➜ identify and share actionable insights through continuous experimentation, feedback loops, competitive analysis, analogous inspiration, qualitative and quantitative research
➜ rapidly build iterative AI-powered solutions, test prototypes, and partner with engineering to quickly deliver value to our customers
➜ build out and manage our internal design systems
➜ recruiting, coaching, and growing a world-class team that dreams big and delivers bigger by providing them with the support they need to reach their potential
➜ continuously optimize our internal workflows and procedures to maximize our focus on solving for our customers
2019 — Now
2019 — Now
United States
Original animated kids’ content that uses colorful characters, comedic storytelling, and catchy tunes to help a new generation of Indian children learn Hindi and comfortably develop their Indian identities.
2021 — 2022
2021 — 2022
I voice a comedic 3D animated she-goat, Nikki, on Bacchon ki Khapat, a Hindi kids series on Takdhin TV.
2022 — 2024
2022 — 2024
Menlo Park, California, United States
Proudly partnered with health providers to bring high-quality, hands-on, personalized healthcare directly into patients' homes across America at no additional cost to the patient. Our incredible Sprinters (licensed vocational nurses and phlebotomists) complete multiple routine diagnostic screenings and clinical services within a 20-minute at-home visit. By removing these barriers, patients seamlessly engage with their healthcare providers to get the care they need, and their physicians have the data to make timely, informed care decisions to improve their patients' quality of life.
I collaborated closely with our clinical, product, engineering, sales, marketing, customer care, and compliance teams to:
➜ make it easy and quick to book our services
➜ leverage cutting-edge technology to maximize each clinician's time while ensuring that each patient's visit makes patients feel heard, seen, and well-cared for
➜ deliver health results so that partners and patients can work together towards improving outcomes
This well-orchestrated approach helped earn and keep a patient NPS score of 95 while scaling to 5x appointments in 2023, 10x in 2024, and also led to a 100% renewal rate from our healthcare partners, many of whom are leaders within their domain.
2019 — 2021
2019 — 2021
Mountain View, CA
Volunteered 10% of my time to help internal teams and external organizations find efficient ways to incorporate innovation practices into their existing process, empowering them to take big, creative swings at solving complex problems.
Education
California College of the Arts