• Provide Tier 1 and 2 support for Odoo’s SaaS-based ERP applications, resolving client issues via email, chat, and phone with a focus on customer satisfaction and technical clarity.

• Collaborate cross-functionally with Product, Engineering, and Development teams to escalate issues, contribute to product improvements, and support feature development through user feedback.

• Gain hands-on expertise across various business industries while testing new features, analyzing customer needs, and delivering scalable, process-driven solutions in a fast-growing tech environment.

We are currently building a web-based game to make STEM education more engaging for elementary and middle school students. The development / game programming is based on React, Next.js, and Python.

• Diagnosed and resolved complex hardware and software issues across Windows, macOS, and custom-built systems, applying analytical thinking and root cause analysis under time-sensitive conditions

• Delivered personalized technical support to a diverse client base of 30-50 individuals per day, translating complex technical issues into actionable solutions and maintaining a 95%+ customer satisfaction rate

• Assembled and configured custom PCs to meet client-specific needs, incorporating performance optimization, compatibility assessments, and industry best practices

• Utilized TypeScript and Angular to developed a no-code platform with a dynamic UI, enabling the creation of highly customizable and modular onboarding guides for Brinqa’s clients

• Streamlined the onboarding process by empowering customer success engineers to quickly build tailored guides, resulting in increased client satisfaction and retention

• Participated in multiple meetings with team leaders, applying Agile/SCRUM practices and delivering regular presentations to foster effective collaboration within the team and maintain clear communication with sponsors

Contact: Paden Portillo, paden.portillo@brinqa.com

• Managed policies and led peer tutoring initiatives at the Student Success Center, providing guidance and support to fellow tutors and ensuring adherence to center policies.

• Assisted in instructional activities and led workshops/presentations, facilitating learning sessions and hosting Zoom meetings to enhance student engagement and understanding.

• Tutored students in English, Italian, and Math, delivering personalized academic support and fostering a positive learning environment

Contact: Victoria Kahler, kahlervictoria@fhda.edu