# Gea Loro > Technical Support Specialist @ Odoo Location: Fremont, California, United States Profile: https://flows.cv/gea New Computer Science graduate from UC Santa Cruz with a Minor in Computer Engineering. Exceptionally organized and focused, showcasing a strong aptitude to manage intense workloads in a fast-paced environment through AGILE and SCRUM project management techniques. Her commitment to teamwork is evident through her collaborative approach, and she consistently demonstrates a high level of resilience in overcoming challenges, as well as her effective communication skills which contribute to her ability to work cohesively within diverse teams. ## Work Experience ### Technical Support Specialist @ Odoo Jan 2025 – Present | San Francisco, California, United States - Provide Tier 1 and 2 support for Odoo’s SaaS-based ERP applications, resolving client issues via email, chat, and phone with a focus on customer satisfaction and technical clarity. - Collaborate cross-functionally with Product, Engineering, and Development teams to escalate issues, contribute to product improvements, and support feature development through user feedback. - Gain hands-on expertise across various business industries while testing new features, analyzing customer needs, and delivering scalable, process-driven solutions in a fast-growing tech environment. ### Software Developer @ STEM For Others Jan 2024 – Present | Los Altos, California, United States We are currently building a web-based game to make STEM education more engaging for elementary and middle school students. The development / game programming is based on React, Next.js, and Python. ### Computer Technician @ Micro Center Jan 2025 – Jan 2025 | California, United States • Diagnosed and resolved complex hardware and software issues across Windows, macOS, and custom-built systems, applying analytical thinking and root cause analysis under time-sensitive conditions • Delivered personalized technical support to a diverse client base of 30-50 individuals per day, translating complex technical issues into actionable solutions and maintaining a 95%+ customer satisfaction rate • Assembled and configured custom PCs to meet client-specific needs, incorporating performance optimization, compatibility assessments, and industry best practices ### Software Engineer Intern @ Brinqa Jan 2024 – Jan 2024 | Santa Cruz, California, United States • Utilized TypeScript and Angular to developed a no-code platform with a dynamic UI, enabling the creation of highly customizable and modular onboarding guides for Brinqa’s clients • Streamlined the onboarding process by empowering customer success engineers to quickly build tailored guides, resulting in increased client satisfaction and retention • Participated in multiple meetings with team leaders, applying Agile/SCRUM practices and delivering regular presentations to foster effective collaboration within the team and maintain clear communication with sponsors Contact: Paden Portillo, paden.portillo@brinqa.com ### Senior Tutor @ De Anza College Jan 2020 – Jan 2022 | Cupertino, California, United States • Managed policies and led peer tutoring initiatives at the Student Success Center, providing guidance and support to fellow tutors and ensuring adherence to center policies. • Assisted in instructional activities and led workshops/presentations, facilitating learning sessions and hosting Zoom meetings to enhance student engagement and understanding. • Tutored students in English, Italian, and Math, delivering personalized academic support and fostering a positive learning environment Contact: Victoria Kahler, kahlervictoria@fhda.edu ### Technical Operations Manager @ Expolinker SRLs Jan 2018 – Jan 2020 • Managed the development, maintenance, and optimization of the company’s website, ensuring a seamless user experience and high performance • Implemented and managed inventory control systems, maintaining optimal stock levels and streamlining supply chain operations by creating, maintaining, and analyzing complex Excel spreadsheets for financial reporting, data analysis, and performance tracking • Provided technical support and solutions for operational challenges, including troubleshooting issues, optimizing system performance, and implementing new technologies to enhance business processes Contact: Alessandro Zampieri, info@expolinker.com ### Creative Writer @ NO LANDS PRODUCTIONS UK LTD Jan 2014 – Jan 2018 • Authored “Tiche’s Fables” and managed 10 writing projects simultaneously, consistently meeting deadlines with a 100% on-time delivery rate. Created 25 comprehensive outlines for various content types and collaborated with 5 editors, implementing over 100 revisions to enhance content quality. • Increased company revenue through exceptional sales efforts, product knowledge, and customer engagement, while collaborating with the marketing team to implement effective strategies that boosted brand visibility and attracted a larger customer base. • Ensured linguistic accuracy by translating 50+ Italian materials to English, facilitating cross-cultural understanding and accessibility, and contributing to the company’s creative development and content creation. Contact: Sergio Azzi, info@nolandscomics.com ## Education ### Bachelor of Science in Computer Science University of California, Santa Cruz ### Associate of Science - AS in Mathematics and Computer Science De Anza College ## Contact & Social - LinkedIn: https://linkedin.com/in/gea-loro --- Source: https://flows.cv/gea JSON Resume: https://flows.cv/gea/resume.json Last updated: 2026-04-10