◦ Designed, developed, tested and reviewed micro-services through dockerized containers and REST APIs.
◦ Reduced the cost and manpower required for complaint resolution, improved data tracking, and provided better controls to Operation Managers with real-time dashboards through a cloud-first strategy.
◦ Developed and served as the single point of contact for IVR, chatbot and complaint resolution workflow resolving close to 15 critical issues per month across modules.
◦ Mentored new Software Engineer recruits over a 15-month period and managed employee training.
◦ Created a configurable affordability engine cutting down the effort from 15 man-hours to <1 sec
◦ Awarded with ’Spirit in Value’ 12 times in 15 months for Execution & Ownership, Care & Respect.