Senior product designer for the Sysdig Secure Events feed experience for threat detection including managed policies, events feed quick filters and redesigning event details for improved context

I was a senior designer on the ITSM team. ITSM is the core product suite for incident management (incident, problem, change). I worked on current and future projects related to "problem management" in the evolving IT services landscape.

Some of my core responsibilities included: designing and conducting user research, large scale information architecture redesigns, mapping out data flows, and creating end to end user experiences including journeys, sketches, mocks, storyboards, and in some cases new components. I also helped map out the larger roadmap for how ServiceNow's traditional ITIL products could evolve to meet the changing needs as more organizations move towards Cloud infrastructure or hybrid cloud & on-prem environments.

In addition to my core responsibilities as a designer, I contributed to the broader design community by building collaborative partnerships between different teams, providing feedback in design reviews for products in the larger Experience Organization (the larger UX team), and champion the goal of creating more cohesive enterprise products through intentional and effective collaboration.

From July 2018 to May 2019 I was part of the Google Enterprise UX team, where I was deeply embedded in several security products. My main project which I took from concepts to execution was the security rules automation workflow. I working closely with researchers, PMs and engineers along the way to inform the product vision. I created user journeys, sketches, mocks, information architecture, and eventually new components.

In addition to my project, I was also one of the leads on an initiative to extend those components and patterns to make them more reusable for other teams with similar needs.

In May of 2019 I joined the Cloud Healthcare and Life Sciences team, focused on growing Cloud capabilities in those specific verticals. From my previous team I bring my expertise on data privacy and security and apply it to larger scale projects within the healthcare space.

In addition to my core work (mocks, flows, journeys, etc) I have been taking more leadership responsibilities in my team, as well as mentoring junior designers in other parts of the company.

At Samsung Pay, I worked on several interrelated payment and deals promotion components in the native mobile apps for Samsung Pay and Samsung Internet. My core tasks included creating UX flow documents and mockups, but also standing tall as an ambassador for the voice of design in the broader product team.

I was embedded in a talented team of designers and researchers that care deeply about the products we put out. In addition to my own team, I worked closely with development, product management and even translation to meet tight deadlines on products with global reach.