As a design architect, I play a core role in shaping our design strategy and process. Working closely with cross-functional partners, I’ve helped steer our product vision to bring user-centered solutions to life — while impacting tangible business outcomes.

• Design strategist in building and launching the ServiceNow CRM platform — integrating sales and service into a single platform.

• Collectively built a strong team design culture — modeling design best practices to enable the design team to drive impact within their respective product teams.

• Design partner to cross-functional team to deliver 6-12 month and 3 year product strategy. Driving product innovation through the lens of future possibilities and re-imagination of product experiences.

• Contributing design enablement member to the ServiceNow Horizon Design System. Ensuring design consistency across our platform, and enabling design innovation through a scalable design system.

Design lead for Google Cloud developer experience, with focus on product onboarding and developer tools.

• Successfully launched and landed Cloud Workstations, a cloud-based IDE for remote development with IDEs such as IntelliJ IDEA, PyCharm, Rider, and CLion through JetBrains Gateway, as well as Posit Workbench (with RStudio Pro).

• Measurably increased Google Cloud product adoption with iterative designs to Cloud Interactive Tutorials, a framework for product onboarding.

• Data-informed design approach with experimentation to improve effectiveness in user onboarding.

• Systems approach towards managing Figma library for Cloud Shell and Cloud Interactive Tutorials, and contributor to core Google Cloud Platform design system.

6 years of experience in designing scalable customer support solutions for enterprise customers. Service Cloud design leader on high impact initiatives, including: Service Einstein chatbots, Lightning Service Console, and Workforce Management.

• Product design leader in co-development of roadmap with target product vision.

• UX architect and collaboration partner to ENG architects in data model design for new product development.

• Led design effort for a data-driven process within product design.

• Design lead in new product incubation and innovation initiatives.

• Established design best practices for service console and Einstein bots implementation.

Managed and led the Service Einstein UX team

Design lead for Service Einstein.

• Conceptualized product direction and roadmap towards vision

• Delivered executive and stakeholder alignment

• Developed builder framework for conversation designs

• Customer engagement for research and feedback

• Design system to scale components across Salesforce

• 5 US patent granted