# George Hu > Principal Product Designer @ ServiceNow Location: San Francisco, California, United States Profile: https://flows.cv/georgehu Building tools to help users excel in the world of AI ## Work Experience ### Principal Product Designer @ ServiceNow Jan 2022 – Present As a design architect, I play a core role in shaping our design strategy and process. Working closely with cross-functional partners, I’ve helped steer our product vision to bring user-centered solutions to life — while impacting tangible business outcomes. • Design strategist in building and launching the ServiceNow CRM platform — integrating sales and service into a single platform. • Collectively built a strong team design culture — modeling design best practices to enable the design team to drive impact within their respective product teams. • Design partner to cross-functional team to deliver 6-12 month and 3 year product strategy. Driving product innovation through the lens of future possibilities and re-imagination of product experiences. • Contributing design enablement member to the ServiceNow Horizon Design System. Ensuring design consistency across our platform, and enabling design innovation through a scalable design system. ### Senior Interaction Designer @ Google Jan 2020 – Jan 2022 Design lead for Google Cloud developer experience, with focus on product onboarding and developer tools. • Successfully launched and landed Cloud Workstations, a cloud-based IDE for remote development with IDEs such as IntelliJ IDEA, PyCharm, Rider, and CLion through JetBrains Gateway, as well as Posit Workbench (with RStudio Pro). • Measurably increased Google Cloud product adoption with iterative designs to Cloud Interactive Tutorials, a framework for product onboarding. • Data-informed design approach with experimentation to improve effectiveness in user onboarding. • Systems approach towards managing Figma library for Cloud Shell and Cloud Interactive Tutorials, and contributor to core Google Cloud Platform design system. ### UX Architect @ Salesforce Jan 2019 – Jan 2020 | San Francisco, California 6 years of experience in designing scalable customer support solutions for enterprise customers. Service Cloud design leader on high impact initiatives, including: Service Einstein chatbots, Lightning Service Console, and Workforce Management. • Product design leader in co-development of roadmap with target product vision. • UX architect and collaboration partner to ENG architects in data model design for new product development.
 • Led design effort for a data-driven process within product design.
 • Design lead in new product incubation and innovation initiatives. • Established design best practices for service console and Einstein bots implementation. ### Director of Product Design @ Salesforce Jan 2018 – Jan 2019 Managed and led the Service Einstein UX team ### Principal Product Designer @ Salesforce Jan 2016 – Jan 2018 | San Francisco, California Design lead for Service Einstein. • Conceptualized product direction and roadmap towards vision • Delivered executive and stakeholder alignment • Developed builder framework for conversation designs • Customer engagement for research and feedback • Design system to scale components across Salesforce • 5 US patent granted ### Lead Product Designer @ Salesforce Jan 2015 – Jan 2016 | san francisco, California • UX strategist for Service Console • Design experience guidelines for product and partners • Visual and interaction designer • Prototyping product for research and testing • Customer engagement for improving CX • Contributor to Salesforce Lightning Design System (lightningdesignsystem.com/) ### Senior Product Designer @ Salesforce Jan 2014 – Jan 2015 | san francisco, california ### Senior UI/UX Designer @ Ticketfly Jan 2012 – Jan 2014 | San Francisco Ticketfly is a cloud-based technology provider for event ticketing. As the senior UI/UX Designer, I craft the end-to-end experience for the B2B clients and ticket purchasing consumers. • Commerce design with data-driven process for check-out optimization • Design lead for B2B tools for analytics and event management • Front-end development with Groovy on Grails & SASS • Developed style guide for design consistency across product suite
 • Conducted user testing in desktop and mobile flow ## Education ### Academy of Art University ## Contact & Social - LinkedIn: https://linkedin.com/in/georgehu --- Source: https://flows.cv/georgehu JSON Resume: https://flows.cv/georgehu/resume.json Last updated: 2026-04-13