Streamlined the Ride Booking Flow using React and a custom Storybook design system, accelerating customer support agent ramp-up speed and reducing call handle times through an intuitive, robust UX.

Spearheaded key features of Billing 2.0 which streamlined dispute resolutions and reduced operational costs by automating manual billing processes, helping reduce millions in working capital costs and prevent fraud.

Championed the adoption of mandatory automated testing across the codebase, shifting team standards toward scalable reliability.

Persuaded leadership to consolidate five 3‑engineer pods into three 5‑engineer teams, increasing peer review capacity by 67%, improving morale, and strengthening team resilience against capacity constraints