• Solve complex customer issues, primarily in the US market.

• Create and maintain bug fixes and code projects, including adding new feeds, feature flags, and more.

• Develop solutions for new features and marketplaces

• Serve as a product subject matter expert in the US office

• Participate in feature design and prioritization with the Product team to advocate for requests from our US customers and influence product decisions to benefit the US market

• Provide technical expertise during sales calls and customer onboarding.

• Answer technical questions for mid-market to enterprise-level clients, helping to navigate complex scenarios.

• Build and maintain custom import solutions to automate file imports for client use.

• Develop and deliver tailored demos showcasing our capabilities to meet unique client requirements.

• Consult on technical challenges during the sales funnel and prepare proofs of concept (POC).

• Ensure smooth handover of custom solutions to Support or Technical Account Managers (TAM) while retaining ownership for proactive and reactive adjustments.

• Refining the onboarding journey and migration strategy for new clients

• Developing technical documentation for multiple audiences, client-facing and company-wide

• Train and mentor new support colleagues

• Troubleshooting clients’ feeds, data, API connections and PPC configuration via email and phone

• Collaborating with marketing and sales to ensure product meets client needs

• Acting as Technical Account Manager for Premium Support clients

• Escalating issues properly and interfacing between development and clients

Onboarding new clients regarding data optimization and feed/API workflow

Troubleshooting clients’ feeds, data, API connections and PPC configuration via email and phone

Collaborating with marketing and sales to ensure customer journey and onboarding is seamless

Acting as Technical Account Manager for Premium Support clients

Escalating issues properly and interfacing between development and clients

• Assist users with software and mobile app navigation via phone calls and instant messaging systems

• Identify and remedy pain points of payroll platform users and customer support agents

• Leverage customer service skills to develop solutions for clients' time cards, bio-metric time clocks, payroll, time tracking policies and HR needs

• Fulfill internal IT needs for all employees in Brooklyn office

• Receive consistent positive feedback from customer experience surveys

• Facilitate an engaging and collaborative workplace culture through the Fingercheck Culture Committee

While studying at Flatiron, I developed web applications to experiment with new technologies and showcase my skills. Here are a few of them:

Mangia

A web application designed to help users plan and keep track of meals and recipes.

• Developed a Rails API backend with custom routes and search functionality

• Generated UI using React, Bulma CSS framework, and Redux

• Utilized Edamam API to search recipes by ingredient

• Leveraged Google's Firebase services for image upload functionality

Github Backend: https://github.com/Giagnus64/Mangia-API

Github Frontend: https://github.com/Giagnus64/Mangia-Front-End

Video Demo: https://youtu.be/Oh4hvCiwSOI

Live: https://mangia-client.herokuapp.com/ (Username: test - Password: 123)

Bedfellows

A webapp that connects users and allows them to manage their relationships with each other.

• Configured a Rails API backend for ease of use and scalability

• Designed client interface using React with Semantic UI styling framework

• Implemented Auth using BCrypt for Password Storage and JWT for Token Creation

• Utilized React Router for Client-Side Routing

Github Backend: https://github.com/Giagnus64/Bedfellows-API

Github Frontend: https://github.com/Giagnus64/Bedfellows-Front-End

Video Demo: https://youtu.be/4jOM8oaO5dY

Live: https://bedfellows-client.herokuapp.com/ (Username: test - Password: 123)

Chitter-Chatter

A messaging app that plays sounds and animations with every message.

• Programmed an API with Rails for database management and quick setup

• Designed UI using custom HTML, CSS and JS

• Scripted animations using vector graphics library Paper.js

• Linked sounds to keypresses using JavaScript music library Howler.js

Github Backend: https://github.com/Giagnus64/Chitter-Chatter-API

Github Frontend: https://github.com/Giagnus64/Chitter-Chatter-Front-End

Video Demo: https://youtu.be/LXnu3VkGr04

Live: https://chitterchatter.netlify.com (Login: test)