# Gigi W.

> Sr. Product Designer @ ServiceNow | Platform Foundations & Data-Intensive B2B Software

Location: San Francisco, California, United States
Profile: https://flows.cv/gigiw

I’m a platform-focused Senior Product Designer specializing in data-intensive B2B software. At ServiceNow, I lead shared building blocks like filtering, condition builders, and record pages, transforming them into scalable, accessible patterns that unify workflows and reduce engineering effort. I measure success through adoption, time-to-task, and completion rates, ensuring design changes land effectively across the platform. Previously at Sysdig and Metamarkets/Snap, I built onboarding, compliance, and analytics experiences for complex infrastructure and data systems.

## Work Experience
### Sr. Product Designer | NOW Platform Experience @ ServiceNow
Jan 2021 – Present | San Francisco Bay Area
+ Spearheaded complex initiatives, such as executing the condition builder through an operational strategy for all business units.
+ Help set the vision for the overall filtering experience across platforms
+ Pioneered platform design enhancements, advocating streamlined processes and inclusivity.
+ Provided guidance and support to 300+ designers, addressing daily requests and enhancing communication channels.
+ Established comprehensive design guidelines for cross-functional teams.

### Sr. Product Designer @ Coinsource
Jan 2020 – Jan 2021 | Dallas County, Texas, United States
+ Collaborated with Product Managers to conduct problem-framing workshops, defining and prioritizing complex business issues.
+ Led design efforts for a central management tool utilized by compliance, operation, customer support, and marketing teams.

### Product Designer @ Sysdig
Jan 2018 – Jan 2020 | San Francisco Bay Area
+ Led design for Google Kubernetes Compliance software, empowering 500+ DevOps professionals in leading companies.
+ Enhanced onboarding experience, resulting in a 54% increase in installation rates.

### Sr. UX/UI Designer @ BOSONIC
Jan 2018 – Jan 2018 | San Francisco Bay Area
+ Collaborated with blockchain experts, front-end engineers, and Product Managers to shape a crypto trading platform.

### Senior User Interface Designer @ Metamarkets (now Rill Data)
Jan 2016 – Jan 2017 | San Francisco Bay Area
+ Acquired by Snap, Inc
+ Led design of programmatic marketing analytics tools used by major industry players like Twitter, LinkedIn, InMobi, and Rubicon Project.
+ Developed an informative data visualization platform for inventory discovery and campaign optimization.
+ Conducted user research and led brand identity workshops, enriching the user experience and accelerating brand growth.

### User Interface Designer @ Metamarkets (now Rill Data)
Jan 2014 – Jan 2016 | San Francisco Bay Area

### User Interface Designer @ Tribune Company
Jan 2013 – Jan 2014 | Palo Alto, California, United States
+ Led visual design for the WGN America channel, reaching 80 million households in the US.
+ Collaborated with six engineers and one product manager to define features, including personalized news.


## Education
### Bachelor of Fine Arts - BFA in Web design and New Media
Academy of Art University
Jan 2010 – Jan 2013

### Bachelor of Engineering - BE in Chemical Engineering
I-Shou University


## Contact & Social
- LinkedIn: https://linkedin.com/in/iamgigiweng
- Portfolio: http://iamgigiweng.com/

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Source: https://flows.cv/gigiw
JSON Resume: https://flows.cv/gigiw/resume.json
Last updated: 2026-03-25