• Led the modernization of a complex legacy SaaS platform, delivering a more intuitive user experience and streamlined navigation

through stakeholder engagement and contextual research

• Translated requirements into actionable deliverables for the Risk Dashboard and setup Wizard, reducing configuration time by 30%, enhancing user satisfaction, and streamlining workflows

• Developed and maintained the Platform Design System for designers and developers to ensure consistency and scalability

• Championed user-centric design, informed by data analytics, and feedback from users and technical account managers

• Created proof-of-concept prototypes and presented designs to executives, building consensus across teams

• Optimized interactions with large datasets using AG Grid and Highcharts, enhancing workflow efficiency and usability

• Managed consultant workflows to meet deliverables and timelines effectively

• Led UX research and strategy for the Electronic Arts Developer Portal (EADP), defining a “North Star” vision to optimize the Developer Experience

• Collaborated across Product and Developer teams to drive discussions, activities, and planning, leveraging developer feedback and competitive analysis to inform decisions

• Applied comprehensive UX skills, including problem discovery, wireframing, heuristic evaluation, and gap analysis to identify improvements and align the experience with business goals

• Led the design and launch of multiple enterprise bot marketplaces, ensuring consistency and usability through established design patterns, research insights, and style guide documentation

• Developed a design system for the enterprise bot store and supported the GA launch of the public bot marketplace, enhancing workflow efficiency and usability

• Introduced an industry-first bot security program, including product security classification and program details, and collaborated with cross-functional teams to define the vision and integration of a multi-product platform