# Gillian Rickerd > Head of Engineering at FrontrowMD Location: Ypsilanti, Michigan, United States Profile: https://flows.cv/gillianrickerd ## Work Experience ### Engineering Manager @ Frontrow Health Jan 2024 – Present ### Senior Software Engineer - Platform @ Frontrow Health Jan 2022 – Present ### Software Engineer @ Duo Security Jan 2019 – Jan 2022 | Ann Arbor, Michigan Led technical design and development of project to allow sales teams to demonstrate the Duo Admin Panel to customers and potential buyers; worked with the Data Science team to collect realistic datasets to automate continuous data generation Created React and Typescript components and corresponding API endpoints to automate admin activation and provisioning process; collaborated with design to do customer research and create code components from Figma designs Updated and deployed Duo Signup App during support rotation; completed manual testing of phone numbers library and captcha in test environment before production deployment in GCP App Engine Worked across teams to upgrade entire codebase to Python 3 using mypy, futurize, and thorough testing Guided team to using newer technologies for frontend development and backend architecture; presented architecture learnings at the Research and Development department meeting Mentored new team member and helped onboard them to current team projects and initiatives Guided biweekly meetings with mentor and collaborated on finding better technical solutions, improving team processes, and advancing personal skills including public speaking Created proof of concept projects and research documents through Duo Hack Days – biyearly, company-wide research days devoted to creating innovations around security and pushing forward future ventures Participated in bi-weekly research days; worked on backlogged tasks, researched new technologies, and prepared for upcoming projects through exploration and planning Advised customer success team members and end users on questions, support requests, and feature ideas Completed Dale Carnegie Effective Communications course ### Software Developer and Consultant @ Atomic Object Jan 2018 – Jan 2019 | Ann Arbor Rebuilt and automated client system with support for shipping and receiving, invoicing, and manufacturing; Orchestrated invoicing subproject -- integrated external accounting API and generated complex ruleset to automatically build invoices while allowing extensive customizability based on user research Led development of web app to provide current and future insights into vehicle transmissions; engaged with global team and successfully planned PR review and architecture communication Served as intern mentor; taught agile and engineering best practices through practical application; feedback from intern: "Gillian welcomed me to learn about the software development field in a way I had never experienced. Special thanks to [her] for helping me expand my knowledge in computer science through [her] patience and willingness to give thoughtful advice." Wrote technical articles for company blog; article on Docker volumes has 75k+ hits to date Worked with mentors and colleagues to create quarterly goals with topics including development operations with AWS, design, marketing, and new programming frameworks (i.e. Go, VueJS) Participated in Accelerator program in which individuals share learnings from assigned reading, client interactions, and technical decisions and discussions Completed support engagements for apps built using RubyMotion and EmberJS; quickly onboarded to outdated system with an unfamiliar tech stack to begin support work Presented personal research projects to Ann Arbor team on topics including the positive ways to use music in the workplace and mobile application development with React Native ### Mobile App Developer @ Eastern Michigan University College of Technology Jan 2018 – Jan 2018 Developed iOS and Android mobile application for EMU’s Digital Divas conference Application allowed easier access to conference talk details, speaker information, sponsors, and directions to event locations Collaborated with marketing and design students to construct an app that included beautiful assets and relevant information for conference attendees ### Software Developer and Consultant Intern @ Atomic Object Jan 2017 – Jan 2017 | Ann Arbor Assisted in development and deployment of Ruby on Rails and ReactJS/Redux application for major airline company Optimized application for mobile views using SCSS, media queries, and JQuery Wrote article for Atomic Spin on tops for breaking into software development; post was published in print media for educating students on gaining experience in the industry and Atomic Object's Accelerator program for new college graduates Participated in meetings and book discussions for Accelerators, new college graduates working full time at the company; read and discussed technical books including Clean Code and the Pragmatic Programmer ### Security Research Assistant @ Eastern Michigan University Jan 2016 – Jan 2016 | Ypsilanti, Michigan Served as assistant to security researcher by reading and creating summaries for security research projects and papers ### Private Piano Instructor @ Gillian Lemke Jan 2013 – Jan 2016 | Hartland, MI Taught students from age 5 to 65 the foundations of piano and music theory; guided some students on continuing education with emphasis on intermediate to advanced music repertoire and experience expanding knowledge of classical music history and genres Planned engaging and rewarding lessons through the use of challenges, games, drawing activities, and rewards ### Cashier @ Lowe's Companies, Inc. Jan 2016 – Jan 2016 | Howell, MI Customer service representative and seasonal cashier Received award for most protection plans sold ### Employee @ The Wendy's Company Jan 2014 – Jan 2014 | Hartland, MI Cooked food, exchanged money, and completed back of house tasks including dishwashing and food preparation ## Education ### Bachelor of Science (B.S.) in Computer Science Eastern Michigan University Jan 2015 – Jan 2018 ## Contact & Social - LinkedIn: https://linkedin.com/in/gillianrickerd --- Source: https://flows.cv/gillianrickerd JSON Resume: https://flows.cv/gillianrickerd/resume.json Last updated: 2026-03-22