# Gino G. > Your friendly neighborhood UX Designer Location: San Francisco Bay Area, United States Profile: https://flows.cv/ginog As a UX Designer at Apple, I lead end-to-end research and design for MacOS and iOS eLearning platforms, driving successful delivery and increased conversion rates. With over five years of experience in the field, I have developed user-centric solutions for various products and platforms, such as Schwab's retirement products and Poshmark's online marketplace. My mission is to design products that accelerate the bond between users and technology by making empathy and human-centered experiences meet in the middle. I leverage agile methodologies to optimize UI designs, orchestrate visual designs, and secure stakeholder approval and funding. I also collaborate cross-functionally with product, research, content, and compliance teams to ensure alignment and coherence across the user journey. ## Work Experience ### Senior UX Designer at Apple Inc. @ Red Oak Technologies Jan 2026 – Present | Sunnyvale, CA ### UX/UI Designer @ Wilson Language Training Jan 2024 – Jan 2025 | United States ### Senior User Experience Designer @ Apple Jan 2021 – Jan 2022 | Sunnyvale, CA Led end-to-end research and design for MacOS and iOS eLearning platforms, driving successful delivery, while leveraging agile methodologies to optimize UI designs, resulting in increased conversion rates. Orchestrated visual designs, including style guides, wireframes, and high fidelity prototypes, securing stakeholder approval and funding. ### UX/UI Designer @ Charles Schwab Jan 2021 – Jan 2021 Collaborated cross-functionally with product, research, content, and compliance teams to successfully bring Schwab's retirement products to mobile platforms. Developed user-centric solutions that significantly reduced customer emails and improved user retention. ### Product Knowledge @ Poshmark Jan 2017 – Jan 2020 Worked along side Quality Assurance team to identify and fix bugs based off feedback from users gathered through quantitative research. Cross-functionally collaborate with numerous product teams to reiterate and build company's product and features. Monitor and reporting user feedback after feature launch. ### UX/UI Designer @ YooLoop Jan 2016 – Jan 2016 | San Francisco Bay Area UX Designer & Researcher // YooLoop App (team of two) • Redesigned a video consumer app that that aspires to deliver the best recording experience along with the best editing technology to help users save memory on their phone by keeping a cloud-storage system. • Created prototypes and wireframes through personas and design principles from research gathered from contextual inquiries performed at various skate parks and clubs. • Held stand-up meetings each week to build trust within our client. ### UX Designer (student) @ General Assembly Jan 2016 – Jan 2016 | San Francisco Bay Area UX Designer & Researcher // WebDR Redesign (team of three, fictional client) • Redesigned the main to empower health information seekers to find, collect, and share WebDr content so they can move from uncertainty to action. • Created prototypes based on user interviews, surveys, contextual inquiry, competitive and comparative analysis _______________________________________________________________________________ UX Designer & Researcher // Pumpkin Hardware (solo, fictional client) • Redesigned and integrated e-commerce into a hardware website, and creating an easy to use check out system. • Created user navigation derived from competitive and comparative analysis, card sorting, stakeholder interviews, and usability tests. ### Customer Care Specialist, Lead @ One Kings Lane Jan 2015 – Jan 2016 • Remotely managed 11 customer care specialists from customer service center in Coos Bay, Oregon, while handling escalated phone calls and client email inquiries • Partnered with product designers to develop chat feature during checkout, specifically for the Holiday Season of 2015. Conducted usability testing with customer care team on the functionality to the chat system. • Quality assurance tasks, such as reviewing customer surveys and delivering feedback to the intended customer care specialist. ### User Support Representative @ Mercari, Inc. (株式会社メルカリ) Jan 2015 – Jan 2015 | San Francisco, California Assist with quality control and determine authenticity of users within internal system. ### Lead Cashier @ H&M Jan 2010 – Jan 2014 | Daly City, CA Helping sales associates with returns and challenging transactions. ## Education ### Bachelor's Degree in Broadcast Electronic Communication Arts San Francisco State University ### User Experience Design Immersive General Assembly ## Contact & Social - LinkedIn: https://linkedin.com/in/ginogagaza - Portfolio: https://www.ginogagaza.com --- Source: https://flows.cv/ginog JSON Resume: https://flows.cv/ginog/resume.json Last updated: 2026-04-13