Sole UX Designer responsible for building the MVP of GetQuickCare, an AI-powered platform offering at-home healthcare services across wellness, IV therapy, and sexual health.

– Led the full UX/UI design process from discovery to delivery, aligning user needs with business goals

– Conducted lean UX research, including interviews and competitor analysis, to validate MVP features across five U.S. metro markets

– Created wireframes, prototypes, and high-fidelity designs in Figma; collaborated daily with product and engineering teams

– Developed and maintained a responsive design system integrated with Shopify and Smile.io APIs to streamline development

– Partnered with the AI team to design personalized care journeys and engagement loops based on user behavior

– Led mobile-first redesign of provider onboarding, increasing task completion by 30%

– Conducted QA and implementation reviews, resolving 95% of design discrepancies pre-launch

– Contributed to the platform’s initial success with over 500 user sign-ups and early provider adoption within 60 days

This role strengthened my ability to take ownership of complex projects, drive cross-functional collaboration, and build scalable design systems in fast-paced startup environments.

Designed digital products and websites for startups and creative professionals, focusing on user-centered solutions, scalable design systems, and polished, high-impact visuals.

Key projects:

– Product Advisory: Led the full web design process, from wireframes to high-fidelity UI and handoff, prioritizing usability, clarity, and visual cohesion

– Nathan Reed Studio: Designed the entire website, collaborating closely with developers to deliver an intuitive and engaging experience

Through these projects, I honed my ability to translate complex concepts into elegant, actionable designs, iterate quickly based on feedback, and collaborate effectively across teams—all while keeping the user experience at the center of every decision.

Joined Kill That Noise, a now-defunct digital media platform that covered breaking sports news and interviews, as a UX Design Intern shortly after completing a UX/UI bootcamp. Collaborated with a fully remote team to improve the user experience across web and mobile products.

– Worked cross-functionally with developers, SEO specialists, and the project lead to enhance usability, information flow, and responsiveness across the site and app

– Designed visual assets including App Store screenshots, social media templates, and branded email newsletters to support product marketing efforts

– Contributed to UI improvements that aligned with the company’s editorial focus and enhanced content accessibility

– Participated in weekly design reviews, refining solutions based on team feedback and user needs

– Organized reusable design components and documented UI patterns to support consistency and scalability

This role helped me apply foundational UX/UI principles in a real-world setting, sharpen my remote collaboration skills, and contribute to a fast-paced digital content product.

Progressed from Operations Analyst to Product Coordinator in the bank’s credit card division, where I managed vendor operations, led process improvement initiatives, and aligned billing workflows with strategic business goals. This two-year experience combined strong analytical work with cross-functional collaboration and project coordination.

As Operations Analyst:

– Oversaw vendor relationships tied to credit card processing and printing services

– Tracked and analyzed over 50 KPIs and SLAs, ensuring service levels remained above 90%

– Managed production of newsletters and card statements (print and digital)

– Collaborated with Marketing to develop new card designs post-contactless integration

– Led automation and upgrade projects that improved accuracy and reduced operational delays

As Product Coordinator:

– Managed billing operations and vendor contracts, ensuring financial alignment across departments

– Led cross-functional teams on process redesign initiatives, reducing costs and increasing efficiency

– Developed and implemented standardized procedures across the product operations team

– Conducted root cause analyses on payment and data discrepancies, delivering insights to leadership

– Tracked and acted on KPIs and SLAs to uphold operational performance standards

This experience deepened my ability to coordinate across departments, manage high-impact projects, and deliver operational improvements through structured, data-informed decision-making.

Worked within the industrial logistics and process improvement team to optimize internal operations across Gerdau’s supply chain. Supported cross-functional initiatives aimed at increasing efficiency, reducing waste, and improving project execution.

Key responsibilities and achievements:

– Analyzed logistics workflows to identify inefficiencies and supported data-driven improvement initiatives

– Assisted in drafting project documentation, implementation roadmaps, and standard operating procedures

– Collaborated with stakeholders to gather business requirements and align on project deliverables, timelines, and resources

– Monitored project progress, tracked milestones, and proactively flagged risks or delays

– Recommended corrective actions based on data insights to ensure continuous improvement

This role strengthened my ability to think systematically, manage cross-departmental communication, and drive results in a large, fast-paced manufacturing environment.