I collaborate closely with stakeholders to drive seamless product launches. I support operational readiness activities, including implementing risk controls and delivering critical milestones, ensuring teams are fully prepared for major system and process implementations. Additionally, I am responsible for reviewing test cases developed by UAT teams and analyzing defects identified during testing to ensure thorough issue resolution and maintain quality standards.

I was responsible for developing and maintaining policies and procedures for our global sanctions team. I worked closely with cross-functional teams to enhance departmental processes, driving efficiency and compliance improvements. Additionally, I led hiring initiatives, provided training, and conducted performance reviews to build and develop a high-performing team.

I investigated, documented, and settled claims in accordance with company policies and procedures. I conducted interviews with insured customers, claimants, and witnesses to thoroughly assess liability for each claim. Additionally, I negotiated medical bills with providers to ensure fair pricing for insured parties and claimants, and worked closely with attorneys to negotiate claim settlements efficiently.

In my previous role as a Platoon Sergeant in the Army, I was responsible for developing and implementing policies and procedures for my platoon to ensure operational consistency and compliance. I trained soldiers on their daily tasks to maintain high levels of readiness and performance. As a Squad Leader in Afghanistan from March 2005 to March 2006, I successfully managed daily flight and fueling operations in high-pressure, stressful environments, demonstrating leadership and resilience under demanding conditions