# Glad Beltran > Senior UX/Product Designer | B2B/Saas & Enterprise | Exploring AI in Product Design | Supercommunicator | Fiber Artist Location: Miami-Fort Lauderdale Area, United States Profile: https://flows.cv/glad I’m a Senior UX/Product Designer who loves bringing order, clarity, and empathy to complicated spaces. I thrive in roles where the problems are messy, the users are busy, the systems are interconnected, and the way forward isn’t always obvious. My background spans design, research, technical writing, QA, and SOX/compliance auditing. This mix taught me how to navigate constraints, collaborate with SMEs, and bring rigor to my design process. I’m known for communicating clearly, building strong cross-functional relationships, and helping teams understand the “why” behind design decisions. I love design critiques, mentoring, and contributing to a healthy team culture. I’m currently exploring new roles in UX and Product Design, especially within K–12, FinTech, or large enterprise environments. If you’re looking for someone who can bring clarity, depth, and thoughtful design to your team, I’d love to connect. ## Work Experience ### Freelance UX Consultant @ Glad Beltran Design Jan 2025 – Present | Miami, FL I perform freelance UX work in the Miami - Fort Lauderdale area. I offer a wide breadth of services including research, usability studies, wireframing, high fidelity designs. ### Senior User Experience Designer @ Frontline Education Jan 2023 – Jan 2025 For the past 6.5 years at Frontline Education, I worked on enterprise tools supporting educators, administrators, and large K–12 organizations—designing for real people doing challenging work. ### User Experience Designer @ Frontline Education Jan 2019 – Jan 2023 ### UX Design & Research Resident (Contract) @ Abstract Jan 2019 – Jan 2019 Completed a user research project for a new feature on the product roadmap. Project goals were to discover user needs and explore a potential design direction. Contributed to the design process from end-to-end: * Collaborated on research plan and moderator guide. * Moderated remote user interviews. * Synthesized study findings into a design direction. * Sketched potential solutions and presented to product team. * Created high fidelity mockups in Sketch. * Presented proposed design solution to design team and stakeholders. ### User Experience Designer (Contract via Center Centre) @ Chattanooga Area Chamber of Commerce Jan 2018 – Jan 2018 Worked as a UX generalist on small design team to launch a bilingual community survey website. Took on copywriting, interaction design, and moderating content usability sessions in English and Spanish. Conducted eighteen content usability sessions that included English and Latinx participants recruited from all walks of life, resulting in survey content that was understandable and relatable to most participants. Improved original survey question experience by researching alternative ways to get input from participants while maintaining the integrity of the data as much as possible. I proposed a new solution and got buy-in from stakeholders. ### User Experience Designer (Contract via Center Centre) @ Applied Technical Systems Jan 2017 – Jan 2018 Collaborated with design team to deliver prototype of a new React library documentation site. * Completed comparative analysis that supported other project activities and included recommendations for the client based on their goals and our user research findings. * Led remote design studio activity. * Moderated usability test sessions for first iteration of prototype. ### User Experience Designer (Contract via Center Centre) @ Marquette University Jan 2017 – Jan 2017 Worked as part of the user experience design team to create interactive prototype of the website for the Marquette Office of Marketing and Communication. Evaluated existing content and prototyped web forms. * Conducted content audit of the OMC site and made recommendations for improving quality of existing content. * Created interactive prototype and developed HTML/CSS workarounds when tools lacked features we needed. * Spearheaded effort to streamline the service request experience. Conducted research and surveyed stakeholders to help redesign existing web forms. ### Technical Writer @ Abbott Informatics (formerly STARLIMS) Jan 2011 – Jan 2016 | Hollywood, Florida Rendered technical information from subject matter experts into user documentation for a laboratory information management system. * Improved user manual quality and gathered new insights about our users after conducting a usability study of our user manual topic navigation. * Received Abbott Excellence Award for leading effort to reconcile 129 user requirements to all system test cases and traceability matrices. ### Associate Validation Analyst @ STARLIMS Corporation an Abbott Company Jan 2009 – Jan 2011 | Miami/Fort Lauderdale Area Created and executed test cases to verify that software conformed to user needs and functional requirements. * Led software validation project for in-house professional services software. Coordinated between developer, testers, and QA. Created requirements specification, test cases, and prepared test summary report. * Collaborated with cross-functional team to develop standard operating procedure (SOP) on issue management. Led company-wide training and developed instructional materials for the SOP. ### IT Documentation Intern @ Home Diagnostics Jan 2008 – Jan 2008 | Miami/Fort Lauderdale Area Supported IT department in Sarbarnes-Oxley (SOX) audit, choosing and implementing a new document management system, and updating departmental operating procedures. * Interviewed stakeholders to determined requirements for new document management system. Used requirements to create a scorecard to evaluate potential vendors. * Customized the information architecture and user interface for new document management system. * Conducted multiple design meetings with Internal Audit management and upon sign-off built the structure in the system. * Assisted in testing to meet SOX 404 compliance and documented results. Interviewed process owners, verified logical access controls, and re-performed calculations to baseline key financial spreadsheets. ## Education ### Diploma in User Experience Design and Technology Center Centre ### English Language and Literature in General Florida International University ## Contact & Social - LinkedIn: https://linkedin.com/in/gladbeltran --- Source: https://flows.cv/glad JSON Resume: https://flows.cv/glad/resume.json Last updated: 2026-03-31