• Created user-centered experiences for key products, including an in-vehicle app, mobile app, and responsive website, improving usability metrics.
• Identified inconsistencies within the customer facing design system and proposed actionable strategies to refine over 150 UI components, enhancing collaboration among design and engineering team.
• Trained and mentored 5 contract designers, improving work quality and alignment with WM branding standards by 25%.
• Supervised comprehensive summer internship program, offering mentorship and training to 2 product design interns, earning company-wide recognition.
Tools: Sketch App, Figma, Invision, Adobe Creative Suite, Jira Board, Microsoft Office