Drafted design proposal docs; implemented, tested, and delivered solutions to automate, optimize, and scale these manual processes.

Reducing operational burden for on-call & for new engineer onboarding; streamlining intake, diagnosis, and resolution of customer issues

Saves 1.5-2 hours on every incoming customer ticket, reduces new team member onboarding time by at least a full work day

Formerly lead coordinator for Cambodian Rising Education Weekend (CREW), SKA's largest event of the year: a free higher education outreach program to empower Khmer high school students to seek post-secondary education

Organize immersive, all-day coding camps and workshops in areas such as artificial intelligence, computational biology, virtual reality, and cybersecurity, as well as smaller events like puzzle hunts and company tours for girls to continue exploring future career options and opportunities

Formerly Events Lead on Executive Board