Leading service design for projects focused on platform integrity across Spotify’s music, podcast, and audiobook verticals. Partnering with teams across Ads, Monetization, Legal, Licensing, Content Protection, Engineering, and Design to define problem spaces, deliver insights, and shape both 0→1 and 1→100 product and service strategies.

Teaching Mapping & Visualization in the MFA in Design for Social Innovation program, developing future designers’ ability to think systematically and apply systems-based approaches to social challenges through mapping and information architecture.

and the Bill & Melinda Gates Foundation.

design, test, and launch an incubator supporting 28 national nonprofits that are alleviating

poverty through narrative change.

Built frameworks that enable shifts in perceptions, behaviors, and policies by engaging 120+ stakeholders, translating qualitative insights into effective campaign strategies.