# Grace Nelson

> Account Manager at Ramp

Location: New York, New York, United States
Profile: https://flows.cv/gracenelson

## Work Experience
### Account Manager - Enterprise @ Ramp
Jan 2025 – Present

### Account Manager - Mid Market @ Ramp
Jan 2023 – Jan 2024

### Account Manager - Commercial @ Ramp
Jan 2021 – Jan 2023 | New York, United States
Ramp is the only corporate card and spend management platform designed to help your business spend less and save time. Simplify your finance stack with our 5-in-1 software - corporate cards, expense management, bill payments, accounting and reporting.

### Operations Manager @ Replate
Jan 2021 – Jan 2021 | San Francisco Bay Area
Replate is the most seamless, reliable, accessible and affordable food recovery system. Replate helps you reduce, measure, and manage your food donations by instantly facilitating donations of surplus food to communities in need and driving the right impact metrics.

### Area Director @ WeWork
Jan 2020 – Jan 2020 | San Francisco Bay Area
-Key decision maker and strategist for a portfolio of 6 locations, managing over 100 key accounts and an ARR of $18M
-Lead 6 managers and 18 employees 
-Directly responsible for P&L management, building occupancy (net new and retention), employee hiring and retention, team development, member experience and building operations
-Collaborated with cross functional partners in Sales, Operations, Technology, Finance, HR, Public Affairs, Marketing and Real Estate

### Area Senior Manager @ WeWork
Jan 2019 – Jan 2020 | San Francisco Bay Area
-Oversaw 5 locations, 5 managers and 15 employees
-Retained 99% of employees during challenging internal restructuring
-Leveraged NPS data to improve customer experience and drive customer retention
-Conducted tours with C-level executives, potential funders and important business leads

### Sales and Operations Manager @ WeWork
Jan 2017 – Jan 2019 | San Francisco Bay Area
-Recognized as top sales performer for SF Bay Area
-Account manager for all SMB, Mid Market and Enterprise member companies, including Goldman Sachs, Softbank, AT&T, Medallia, Kodak, etc. 
-Achieved 80%+ customer retention, 100%+ quota attainment and 35% profit margin across three of the highest revenue generating locations in the market
-Opened top performing location, achieving 80% occupancy pre-opening and onboarding 1K members
-Responsible for team management, membership sales and retention, building operations, and curating a memorable member experience to ensure a positive building P&L

### Sales and Operations Lead @ WeWork
Jan 2015 – Jan 2017 | San Francisco Bay Area
-Awarded company Cultural Excellence Award (global) 
-Responsible for taking tours, signing new deals, mitigating churn, upselling, and cross-selling 
-Signed fortune 500 to a 12MO contract in our hardest-to-sell inventory, resulting in an 8% increase in occupancy
-Initiated and executed a 3MO punchlist project, in collaboration with cross functional partners

### Sales and Operations Associate @ WeWork
Jan 2015 – Jan 2015 | San Francisco Bay Area
-Facilitated building tours and sales follow up process to close deals and increase building occupancy
-Primary point of contact for all members and guests 
-Managed all building operations 
-Curated and executed building events to establish a strong community and build brand awareness to support with sales

### Events and Marketing Communications Intern @ Sama Group
Jan 2015 – Jan 2015 | San Francisco Bay Area
Sama Group is a family of social ventures that use the power of technology and social business to give people access to work, education, and health care. 

Internship involved marketing, PR, project management, and event planning. Planned and executed Samaschool’s most successful community event to date, resulting in 50+ attendees and 20 new students for their online certification program.

### Administrative Assistant @ Thelton E. Henderson Center for Social Justice
Jan 2013 – Jan 2015 | University of California, Berkeley School of Law
Was responsible for daily functioning of center, preparation for guest lecturers, marketing emails via Constant Contact, and designing posters using Microsoft Publisher and Adobe Photoshop. Special projects included semester symposiums and annual award ceremonies.


## Education
### Bachelor of Arts (B.A.) in International Relations and Affairs
University of California, Berkeley

### Associate's Degree in Social Sciences
Foothill College

### Study Abroad Program in International Relations and Social Sciences
Pontificia Universidad Católica de Chile


## Contact & Social
- LinkedIn: https://linkedin.com/in/nelsongrace

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Source: https://flows.cv/gracenelson
JSON Resume: https://flows.cv/gracenelson/resume.json
Last updated: 2026-04-07