# Grace Paik > Design and Product Operations Leader Location: San Francisco, California, United States Profile: https://flows.cv/gracepaik I build the operating systems behind multi-team product and design organizations. As a creative builder and strategic operator, I partner closely with executive leaders across startups and global companies to shape operating models, clarify roles and priorities, and design the forums where meaningful decisions get made. My work centers on building resilient systems that sustain momentum as teams scale, strategies shift, and ways of working evolve. I care as much about how teams work together as what they produce, creating environments where intuition informs strategy, experimentation is intentional, and people are supported to do their best work. ## Work Experience ### Head of UX Operations @ Verily Jan 2025 – Present | San Francisco Bay Area Lead DesignOps and ResearchOps across AI-powered health products during Verily’s separation from Google, designing operating models and governance systems that clarify intake, prioritization, and resourcing. Unify platforms and establish shared planning frameworks, improving alignment and delivery predictability across the organization. ### Business Lead to VP, Head of Facebook Design @ Meta Jan 2019 – Jan 2022 Chief of Staff to the Head of Facebook Design, shaping strategy and operating systems for a 700+ design organization. Focused on strengthening the organization's capacity to scale through: • Leadership Enablement: Expanded leadership capacity by aligning priorities, clarifying OKRs, and designing the forums and communications that enabled coordinated decision-making • Organizational Architecture: Shaped operating rhythms, workforce and financial planning, and org design to support growth, improving alignment across design and enterprise functions • People & Culture: Built and led a multidisciplinary Design & Business Ops team to develop scalable talent programs, performance frameworks, and planning systems that elevated product quality, inclusion, and organizational health at scale ### Manager, Design Program Management @ Facebook Jan 2017 – Jan 2019 Led a team of Design Program Managers driving DesignOps and ResearchOps for Ads measurement products. Established and championed Product DPM best practices across Meta. Designed and launched strategic programs for L&D, product quality, and UX excellence. Led cross-functional teams in defining product vision and strategy, facilitating design sprints, shipping major product initiatives, driving org-wide communications, and directing large-scale product summits/events. ### Associate Program Director @ Huge Jan 2015 – Jan 2016 | Los Angeles and San Francisco Strategic operations leader for the West Coast’s highest-revenue engagements, driving product launches and enterprise platform solutions. Managed and mentored a high-performing program management team, overseeing embedded cross-functional teams across client sites and distributed offices. Optimized staffing, contract negotiations, and revenue forecasting to enhance efficiency and profitability. Led multiple workstreams to ensure seamless delivery, quality of relationships, and best-in-class creative work. Clients: Apple, Hulu, Scion ### Senior Project Manager @ Huge Jan 2014 – Jan 2014 | Greater Los Angeles Area Managed the technical delivery of the Lexus.com redesign, improving user experience, responsiveness, and engagement. Led client and agency collaboration to ensure a seamless launch, aligning technology with business goals while overseeing scope, risk, and change management. ### Project Manager @ Huge Jan 2011 – Jan 2014 | Brooklyn, New York Client services and program management for fashion, luxury, financial, and media brands, leading cross-functional teams in digital strategy, site design and development, marketing, SEO, mobile experiences, video, and content creation. Clients: Barneys, Kate Spade, Gucci, Four Seasons, Capital One, McKinsey, Bloomberg, and Comcast ### Senior Project Manager @ Fluid Jan 2013 – Jan 2014 | Greater New York City Area Led agency, product, client, and vendor teams in ecommerce platform implementations and digital shopping innovation. Launched the agency’s first Solution Support program, improving efficiency across multiple accounts. Drafted new business proposals and bids to drive growth. Clients: Nautica, Kipling, Chico's, LLBean, and Vans ### Producer @ Cheil Worldwide Jan 2010 – Jan 2011 | Greater New York City Area Freelance account and project management for The Barbarian Group/Cheil, The Concept Farm, and Bajibot Media. Led cross-functional teams and global technology partners to deliver design, frontend development, rich media, social campaigns, 3D, radio, and video projects. Key highlight: Redesign of Samsung.com/us ### Marketing Associate @ Digitas Jan 2007 – Jan 2008 Account management for the American Express Membership Rewards and Cardless Payments groups. Responsible for internal and client communications, account financials, and execution of online and print campaigns. ### Online Marketing @ W Hotels Jan 2006 – Jan 2007 | Greater New York City Area Supported the marketing team by analyzing sales and campaign performance, developing content and creative assets for W Special Offers, CRM programs, and launch events. ### Marketing Strategic Partnerships Intern @ MTV Networks Jan 2006 – Jan 2006 | New York, New York ### Public Relations Intern @ Giorgio Armani Jan 2004 – Jan 2005 | New York, New York ## Education ### Design and Management Parsons School of Design - The New School ## Contact & Social - LinkedIn: https://linkedin.com/in/graceepaik --- Source: https://flows.cv/gracepaik JSON Resume: https://flows.cv/gracepaik/resume.json Last updated: 2026-04-13