# Grace S. > Product Designer | User Experience | UX/UI Location: San Jose, California, United States Profile: https://flows.cv/graces I'm a designer and creator who loves investigating problems and solutions. I question things, dig for connections, and try to uncover different perspectives that might lead to a new conclusion. I'm energized by ambiguous problems and cross-functional collaboration. Whether it's balancing privacy with functionality or designing for enterprise scale, I enjoy figuring out the hard stuff. ## Work Experience ### Founding Designer @ Krama AI Jan 2025 – Jan 2026 I was the founding designer for an AI productivity platform helping people understand and optimize their workflows. A lot of experimentation, vibe coding, user feedback, and pivots were involved. - Designed a macOS app that captures work sessions and uses AI to generate summaries—balancing privacy with functionality - Built a web platform for analyzing work patterns and creating shareable insights - Established our research practice through user interviews, workshops, and usability testing ### Senior UX Designer @ Randstad Digital for Walmart Jan 2024 – Jan 2025 Shaped a decision engine to cut sourcing lifecycles for Walmart sourcing analysts by 30% and unlock $20-40M per year in cost savings. ### Product Designer, Home operations @ Opendoor Jan 2021 – Jan 2024 Played a critical role in Opendoor’s Trust & Safety and Market Operations teams impacting Opendoor's innovative home buying experience, allowing millions of people to discover and visit Opendoor homes. - Key player on a team pioneering an industry-disrupting self-touring solution by reducing touring friction, customer support calls, and number of days homes sit on the market. - Evolved a data dumping home security management tool by adding a home intelligence layer that interprets signals so Opendoor can remotely monitor homes and reduce bottom line costs. - Created a trade partner work assignment tool that increased work capacity by 20% and improved trade partner retention and relations. - Designed a listing management system capable of publishing large volumes of listings across all 50 U.S. MLS markets. ### UX Designer - Enterprise Networking @ Cisco Jan 2018 – Jan 2021 - One of four designers that launched Cisco DNA Center Cloud, a network solution that helped mid-sized companies manage their networks through the cloud. DNA Center Cloud brought 451 new customers to Cisco, projecting $140M in annual subscription revenue. - Led a successful journey map workshop and design ideation workshop to redesign the device onboarding experience, resulting in increased product customer adoption by 150%. - Designed an integrations marketplace to help customers customize their base product to fit their environments, with a particular focus on integrating an ITSM system for increased automation, compliance, and swift remediation. - Helped plan, execute, and create prototypes for 10 quantitative and qualitative research studies, usability, A/B, and hallway tests to make informed design decisions. ### UX/UI Designer - IoT @ Cisco Jan 2017 – Jan 2018 | San Francisco Bay Area - Created a unified inventory feature to help high profile customers, such as AT&T, manage IoT devices through a single pane of glass and reduce time-consuming multi-account management by 15%. - Designed a network trafficking filter to help more than 67,000 IoT customers block cyberattacks and malware outbreaks for increased business, home, and event network security. ### Visual Designer - Cisco.com @ Cisco Jan 2017 – Jan 2017 | San Jose, CA - Designed 15+ light and dark palette UI library components and 5 responsive website section layouts for multiple desktop, tablet, and mobile screen sizes. - Provided feedback and mockups for UX optimization and A/B test requests and collaborated with information architects and content strategists to craft new designs that aid wayfinding and increase task completion. - Carried out user research to inform methods of improving Cisco's design system and communication. ### UX/UI Designer @ BCV Social Jan 2017 – Jan 2017 - Sole designer for an award-winning social media solutions provider that delivers 150x more return on ad spend for big brand hotels such as the Westin, Marriott, and more. - Designed a collaborative content editing, approval, and tracking system to increase team productivity by 40%. - Created a media library to help clients select assets for social media posts and track usage and telemetry data on what kind of assets generate more engagement. ### UX Designer @ NavisHealth Jan 2015 – Jan 2016 | Santa Clara, CA - One of 5 designers that created a healthcare mobile app that empowered over 30,000 patients at Salina Regional Health Center in Kansas to become more active managers of their own care. - Designed a companion mobile app for a fitness wearable device and a concentration and relaxation-measuring device to promote wellness and mental health. ### Associate PR Specialist @ Bandai Namco Entertainment America Jan 2012 – Jan 2015 - Communicated key product information and development updates through press releases, pitch letters and media blasts to stimulate public interest and visibility for company products with major IPs such as Power Rangers, One Piece and Pac-Man. - Developed campaign strategies, presentations and pitches for marketing managers and game producers to promote effective storytelling, product positioning and key selling points. - Maintained productive working relationships with internal production teams, marketing brand managers and international teams in Japan, Europe and Latin America. - Managed press meetings at trade show events such as Comic-Con and E3 and promote company products on the show floor through demos and on-camera interviews with enthusiasm and professionalism as a company spokeswoman. ## Education ### Bachelor of Science in Broadcast Journalism Emerson College ### UX Design General Assembly ### Full Stack Development Coding Dojo ## Contact & Social - LinkedIn: https://linkedin.com/in/grrrace - Portfolio: https://graceshiehdesigns.framer.website/ --- Source: https://flows.cv/graces JSON Resume: https://flows.cv/graces/resume.json Last updated: 2026-04-13