# Graeme MacMillan

> Sr. Product Designer @ StartupOS

Location: Brooklyn, New York, United States
Profile: https://flows.cv/graeme

A resourceful, story-driven creative with a diverse background in the film and design industries whose strengths lie in writing and creating narratives, empathizing with diverse teams and individuals, and acting as an affable team member.

## Work Experience
### Sr. Product Designer @ StartupOS Inc.
Jan 2022 – Present
Funded by and operating under Silicon Valley Bank, StartupOS is a web platform to democratize and assist startup founders.
- Worked with existing research and alongside consultants to gather and synthesize findings that influenced design work.
- Using Figma, built and owned a full demo-ready prototype, along with a mobile counterpart,
iterating upon this over Agile two-week sprints
- Collaborated with developers and engineers domestically and overseas to move the prototype into an MVP.
- Established a design system using Google's Material Design as well as bespoke components.
- Maintained pace with an aggressive startup product roadmap to make release and ship deadline.

### User Experience Designer @ Capital One
Jan 2021 – Jan 2022 | New York City Metropolitan Area
Commercial and Small Business Design Teams. Credit Solutions group, focuses on internal associate tools for underwriters and servicing teams.

### UX Designer/UX Researcher @ Unknown
Jan 2018 – Jan 2022 | Brooklyn, New York, United States

### UX/UI Designer & Digital Content Manager @ TimeSave
Jan 2020 – Jan 2021 | New York City Metropolitan Area
TimeSave is a mobile CPaaS (Communications Platform as a Service) company that is revolutionizing how companies interact with their customers, providing the consumer with an easy, one-stop solution for all of their customer service needs.

- Lead the UX/UI design for consumer-facing features. This includes doing research with beta users, conducting interviews, working closely with the founders to incorporate feedback, and creating a high fidelity prototype of the final product.
- In charge of managing the TimeSave website, digital accounts, and online marketing strategies. This includes making a content creation strategy, creating new social media campaigns and creating a more aesthetic, mobile-friendly website.
- Head coordinator of the branding department, where videos and short films are made to create TimeSave's brand narrative.

### UX Designer, Research Lead @ DCU FinTech Innovation Center
Jan 2020 – Jan 2020
Designed an onboarding process for potential and current members that takes them from account setup to accelerator participation.

- Moderated 27 user interviews and 12 usability testing sessions with Center members, which include startup leaders and banking executives, to assess the current state of the onboarding system and company as a whole, as well as to build personas and journey maps to inform DCU.
- Lead research efforts, all client interactions, and weekly meetings that ensured mutual understanding between the Operations, Executive, and Programming teams.
- Built wireframes and prototypes in Figma, along with writing UX copy, all of which was tested and approved by members of the accelerator.

### Store Manager @ Variety Coffee Roasters
Jan 2018 – Jan 2020 | Manhattan, New York, United States
Managed 18 employees across two different Manhattan locations, conducting performance reviews, overseeing inventory and ordering, and maintaining vendor relationships.

### Independent Filmmaker @ Self-Employed
Jan 2013 – Jan 2019
- Wrote, directed, produced, and edited three feature films, the third being funded after obtaining a grant through the production company 7k Films.
- Held a variety of positions over the years, be it craft services to office PA, for an assortment of high-profile productions ranging from "13 Reasons Why" to "The Marvelous Mrs. Maisel".
- Habitually remained composed and professional in fast-paced and constantly-changing roles and environments, effectively handling challenging situations and difficult individuals to achieve objectives.

### Barista @ Blue Bottle Coffee
Jan 2017 – Jan 2018 | New York City Metropolitan Area

### Production Intern @ Big Picture Inc.
Jan 2015 – Jan 2015 | San Rafael, California, United States
Assisted in pre-production, on-set, and in the editing room, involving a range of tasks that include cold-calling potential crew members, setting up and taking down equipment, data-wrangling, and other typical intern duties.


## Education
### UX/UI Design
Flatiron School

### Associate of Science - AS in Digital Filmmaking
Santa Rosa Junior College

### Associate of Arts - AA in Anthropology
Santa Rosa Junior College


## Contact & Social
- LinkedIn: https://linkedin.com/in/graeme-macmillan
- Portfolio: https://graeme.media
- Portfolio: https://vimeo.com/graemac

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Source: https://flows.cv/graeme
JSON Resume: https://flows.cv/graeme/resume.json
Last updated: 2026-03-29