Campbell, California, United States
Worked with users on a wide range of tickets using ManageEngine. Performed advanced troubleshooting of software, hardware, and printer related problems.
Helped maintain and provide bugfixes for our Remote Desktop Protocol servers
Ensured security through access controls, backups and firewalls.
Managed domains, audited user permissions across platforms, and ensured compliance with regulations and policies using Azure AD.
Interfaced with a wide range of clients to support projects for Uplift’s multiple sites throughout California (Bay Area, Sacramento, Fresno, and LA).
Helped lead an organization wide Windows 10 upgrade project.
Created a new Windows 10 21H1 image using MDT (Microsoft Deployment Toolkit) that functions for all computer builds in the organization (Lenovo and Asus).
Used JIRA software and AGILE project methodology for all large-scale organization projects.
Created scripts with PowerShell and Python to assist with user laptop setup and data entry automation.
Created Excel Macros to automate some HR and Finance processes.
In charge of tracking all equipment movement throughout Uplift Family Services for new hires, terminations, promotions, and transfers.
Assisted in equipment ordering and receiving using ReqLogic.
Provided on-call server maintenance and outage troubleshooting for all Bay Area sites.
Testing and documentation of new company applications and technical processes.
Responsible for phone upgrades and line management with Verizon.
Created an expansive 30-page IT training guide for new and current IT employees.
Authored documents implemented into the organization Knowledge Base.
Trained three IT professionals for Uplift Family Services since beginning my role.
