# Grant Uyesugi

> Software Reliability Engineer @ SEEQ

Location: Mountain View, California, United States
Profile: https://flows.cv/grantuyesugi

Detail-oriented and creative individual with over three years of experience as a lab technician working with patients, two years of experience as a Senior Technical Support Engineer with EcoATM, and one year as an IT admin with Uplift Family Services. Exceptional communicator focused on creating valuable relationships with coworkers. Always eeking new challenges to continuously improve troubleshooting knowledge and IT development.

## Work Experience
### Software Reliabiliy Engineer @ Seeq Corporation
Jan 2022 – Present | Mountain View, California, United States

### Information Technology Administrator @ Uplift Family Services
Jan 2021 – Jan 2022 | Campbell, California, United States
Worked with users on a wide range of tickets using ManageEngine. Performed advanced troubleshooting of software, hardware, and printer related problems. 

    Helped maintain and provide bugfixes for our Remote Desktop Protocol servers 

    Ensured security through access controls, backups and firewalls. 

    Managed domains, audited user permissions across platforms, and ensured compliance with regulations and policies using Azure AD. 

    Interfaced with a wide range of clients to support projects for Uplift’s multiple sites throughout California (Bay Area, Sacramento, Fresno, and LA). 

    Helped lead an organization wide Windows 10 upgrade project. 

    Created a new Windows 10 21H1 image using MDT (Microsoft Deployment Toolkit) that functions for all computer builds in the organization (Lenovo and Asus). 

    Used JIRA software and AGILE project methodology for all large-scale organization projects. 

    Created scripts with PowerShell and Python to assist with user laptop setup and data entry automation. 

    Created Excel Macros to automate some HR and Finance processes. 

    In charge of tracking all equipment movement throughout Uplift Family Services for new hires, terminations, promotions, and transfers. 

    Assisted in equipment ordering and receiving using ReqLogic. 

    Provided on-call server maintenance and outage troubleshooting for all Bay Area sites. 

    Testing and documentation of new company applications and technical processes. 

    Responsible for phone upgrades and line management with Verizon. 

    Created an expansive 30-page IT training guide for new and current IT employees. 

    Authored documents implemented into the organization Knowledge Base.  

    Trained three IT professionals for Uplift Family Services since beginning my role.

### Senior Technical Support Engineer @ ecoATM Gazelle
Jan 2019 – Jan 2021 | San Diego, CA
Thoroughly documented machine support tickets using Salesforce. 

    Resolved remote PC and UI related issues regarding software conflicts, corrupted apps, hard crashes, and configuration errors using Kaseya. 

    Resolved kiosk hardware complications regarding all kiosk electro-mechanical devices. 

    Managed and advised team of fourteen tier I technicians on cases. 

    Responsible for ordering part replacements and dispatching onsite field service to kiosks that required escalation. 

    Responded to calls from onsite field service technicians to assist in kiosk troubleshooting. 

    Contributed to multiple team projects regarding widespread and concentrated kiosk issues. 

    Maintained and restored SQL server databases. 

    Maintained excellent communication with team leads and supervisors.

### Internship @ Ueno Center Dental Specialists
Jan 2016 – Jan 2016 | Campbell, California

### Office Technician @ Kaz Uyesugi Dds
Jan 2013 – Jan 2016 | San Jose, California

### Internship @ Joseph McMurray Oral & Maxillofacial Surgery
Jan 2015 – Jan 2015 | Gilroy, California


## Education
### Bachelor of Science - BS in Biology, General
Oregon Institute of Technology


## Contact & Social
- LinkedIn: https://linkedin.com/in/grant-uyesugi-580084176

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Source: https://flows.cv/grantuyesugi
JSON Resume: https://flows.cv/grantuyesugi/resume.json
Last updated: 2026-04-11