• Managed the design team through a period of big organizational changes with no attrition: growing the team, shifting focus from external customers to internal ones including an all-EPD reorg, and implementing a new performance-driven culture
• With my fellow EPD leads, crafted a vision for a brand-new property management software suite that would allow our operators to scale the business by bringing their work out of spreadsheets into a centralized, scalable platform
• Helped lead the EPD team through a research-first process to deeply understand the needs of our operators and deliver a new technology platform, leading to a 2x improvement in the ratio of number of homes that could be managed by the operations team