Concept Development:

Brainstorming and creating initial design concepts for new products or features.

Prototyping:

Developing low-fidelity and high-fidelity prototypes to test and refine design ideas.

User Research:

Conducting user research to understand user needs, behaviors, and pain points.

Visual Design:

Creating visual elements of the product, including layouts, typography, and color palettes.

UX/UI Design:

Designing the overall user experience and interface of the product, ensuring it is intuitive and easy to use.

Collaboration:

Working closely with other teams, such as product managers, engineers, and researchers, to bring the product to life.

Testing and Iteration:

Continuously testing and refining designs based on user feedback and performance data.

Design Documentation:

Creating documentation and style guides to ensure consistency and maintainability.

• Collaborated with cross-functional teams (PgM, PM, ENG, UXD, UXCD) to enhance accessibility, usability, and scalability of

payment profile selection and reverification, improving user satisfaction.

• Improved the Payments GM2 and GM3E component library, ensuring design consistency and brand cohesion through Figma

prototypes for the Payments Platform.

• Documented new component specs and guidelines in Google Carbon.

• Collaborated with cross-functional teams to redesign onboarding, purchasing, and payment method flows for Pogo’s web app,

modernizing the look and improving design consistency.

• Enhanced the date picker component, resulting in a more intuitive user experience and increased user satisfaction.

• Implemented visual design improvements, ensuring brand cohesion and consistency across the mobile platform.

This is a volunteer position

Oversee general operations

Oversee design of the website, branding, and printed materials

Attend and record all Board Meeting minutes

Advise on general business strategy

Manage engineering resources

Researched and documented the Startup Banking onboarding experience, creating journey maps and graphics to enhance SVB’s ability to share relevant, actionable, on-brand information with clients.

Designed new features and optimized the SVB account application, reducing average time to completion from 7 to 3 days and maintain an NPS above 80.

Designed new components for and organized my team’s design system.

Collaborated with stakeholders on designs to ensure brand consistency, and refine user stories.

Created a CMS for the end-to-end prototype to manage current and future copy using Figma variable strings, ensuring alignment across teams.

Nerd alert: created a counter using Figma variables to let users know that their E-Sign document would be ready within 40 seconds.