• Led redesigning a B2B billings and payments dashboard for a Fortune 500 company, driving a 25% improvement in task efficiency and streamlining enterprise workflows.

• Enhanced user productivity by implementing advanced search, filtering, and sorting features, reducing friction in critical workflows.

• Mentored junior designers to ensure consistent, high-quality deliverables across projects.

• Revamped the "Book Ahead" experience for Well Street Urgent Care, achieving a 40% reduction in page count and a 62.5% improvement in user efficiency.

• Delivered a nationwide, cross-platform solution for Matrix Medical Network, including a tablet app for nurse practitioners, patient/admin portals.

• Conducted comprehensive user research, leveraging stakeholder interviews, onsite observations, and surveys to inform design strategies and align with user needs.

• Developed a robust design system and reusable functional modules to ensure brand consistency and scalability across platforms.

• Partnered with agile development teams, driving seamless collaboration and delivering projects on time while maintaining high design standards.

• Conducted a comprehensive examination of existing reports, including analytics reports, social media feedback, and call center data.

• Led benchmark analysis and facilitated stakeholder interviews to inform the strategic design direction, and developed a design roadmap for Avansas Turkey.

• Redesigned an e-commerce website for a client by creatively solving problems and implementing a responsive experience.

• Developed branding style and conveyed research process and design decisions through storyboards, user flows, wireframes, and prototypes.

• Collaborated on a comparative research project with cross-discipline peers, conducting mixed-method research and presenting findings through GIS mapping.

• Organized class lectures, created teaching materials, and led live sessions, enhancing communication and organizational skills while prioritizing student needs.

Led Ironbound Foodscape Project, conducted ethnographic / qualitative research with fieldwork observation and in-depth interviews, and presented research findings on a website through storytelling.