# Gulse Ozkan

> Senior Product Designer

Location: New York City Metropolitan Area, United States
Profile: https://flows.cv/gulse

I am a Senior Product Designer with a solid foundation in design and extensive research experience from my Master’s and PhD studies. I bring a comprehensive, end-to-end approach to product development, valuing rigorous research as a core component in crafting solutions that align with user needs and strategic goals. Passionate about creating products that empower users and positively impact communities, I aim to deliver lasting, research-driven, and user-centered solutions.

## Work Experience
### Senior Product Designer @ CX Studios
Jan 2022 – Present
• Led redesigning a B2B billings and payments dashboard for a Fortune 500 company, driving a 25% improvement in task efficiency and streamlining enterprise workflows.
• Enhanced user productivity by implementing advanced search, filtering, and sorting features, reducing friction in critical workflows.
• Mentored junior designers to ensure consistent, high-quality deliverables across projects.
• Revamped the "Book Ahead" experience for Well Street Urgent Care, achieving a 40% reduction in page count and a 62.5% improvement in user efficiency.
• Delivered a nationwide, cross-platform solution for Matrix Medical Network, including a tablet app for nurse practitioners, patient/admin portals.
• Conducted comprehensive user research, leveraging stakeholder interviews, onsite observations, and surveys to inform design strategies and align with user needs.
• Developed a robust design system and reusable functional modules to ensure brand consistency and scalability across platforms.
• Partnered with agile development teams, driving seamless collaboration and delivering projects on time while maintaining high design standards.

### UX Researcher @ FRANK
Jan 2022 – Jan 2022
• Conducted a comprehensive examination of existing reports, including analytics reports, social media feedback, and call center data.
• Led benchmark analysis and facilitated stakeholder interviews to inform the strategic design direction, and developed a design roadmap for Avansas Turkey.

### UX Designer @ Omi Live
Jan 2022 – Jan 2022
• Redesigned an e-commerce website for a client by creatively solving problems and implementing a responsive experience.
• Developed branding style and conveyed research process and design decisions through storyboards, user flows, wireframes, and prototypes.

### Doctoral Researcher & Instructor @ Rutgers University - Newark
Jan 2017 – Jan 2022
- Collaborated on a comparative research project with cross-discipline peers, conducting mixed-method research and presenting findings through GIS mapping.
- Organized class lectures, created teaching materials, and led live sessions, enhancing communication and organizational skills while prioritizing student needs.

### Design Researcher @ Newest Americans
Jan 2018 – Jan 2019 | Newark, NJ
Led Ironbound Foodscape Project, conducted ethnographic / qualitative research with fieldwork observation and in-depth interviews, and presented research findings on a website through storytelling.


## Education
### UX Academy in UX/UI Design
Designlab

### UX Academy Foundations in UX/UI Design
Designlab

### Doctor of Philosophy - PhD in Sociology and Anthropology
Rutgers University–Newark

### Master's degree in City Planning
Orta Doğu Teknik Üniversitesi / Middle East Technical University

### Bachelor's degree in Landscape Architecture and Urban Design
Bilkent University


## Contact & Social
- LinkedIn: https://linkedin.com/in/gulseozkan
- Website: https://www.gulse.design/

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Source: https://flows.cv/gulse
JSON Resume: https://flows.cv/gulse/resume.json
Last updated: 2026-02-23