Led end-to-end design for investment, rewards, digital receipts, and subscription management platforms in a regulated fintech environment

Owned complex, data-heavy dashboards and workflows used by millions of customers

Partnered closely with product, engineering, and content to simplify flows, reduce friction, and support scalable decision-making across teams

Led UX strategy and design for internal HR and IT platforms supporting 300k+ CVS Health employees

Designed ServiceNow Employee Center workflows across onboarding, benefits, and support experiences

Worked closely with HR, IT, and engineering partners to standardize patterns, improve adoption, and reduce friction across enterprise systems

Sole designer for enterprise ServiceNow implementations for large brands including McDonald’s and Discover

Owned discovery, information architecture, UX strategy, and delivery across internal operational platforms

Helped establish scalable design practices while working directly with enterprise clients and engineering teams

In this exciting role where I've been able to pursue my passion for UX design, I oversee the daily operations of a digital marketing and website development company. I develop, maintain, and upgrade a wide range of websites and perform SEO to increase traffic and enhance page ranking. I also design logos and marketing strategies, in addition to writing marketing, advertising, and website copy.

Some of the highlights of my work so far include:

• Redesigning EssexTrading.Com website, further establishing the brand and growing online revenue by over 50% and increasing online following by 20%.

• Tackling ambitious redesign projects requiring the application of wide-ranging design methods - from visual research and concept/direction ideation to hands-on design implementation.

Over the course of my five years as an agent, I advised clients on market conditions, prices, mortgages, and legal requirements. I prepared representation contracts, purchase agreements, closing statements, and leases. I was also tasked with monitoring the company's brand and online presence, engaging with customers on platforms such as Yelp.

My proudest accomplishments in real estate include:

• Assisting market properties and other agents in developing impactful social media profiles and engagement.

• Establishing my ability to communicate effectively and build robust client relationships.