# Gwen Chang

> Designer @Amazon | CMU MHCI

Location: Redmond, Washington, United States
Profile: https://flows.cv/gwen

🎱 Senior Product Designer | 8+ Years | Craft-led
📊 Scaled products from MVP, private beta to GA, influencing $200M+ at Amazon, Google Cloud & Fortune 500s automotive company 
🦄 Creating delightful experience for Google Cloud, data analytics, ML ops, & cloud solutions.

Why I’m Your 10x Designer
- 2-in-1: Confident in running User Research for GenAI, RAG, data-rich apps & complex workflows
- Ship what matters: Fast execution with a laser focus on outcomes like retention, revenue, and adoption.
- Thrive in chaos: Ambiguity? No roadmap? PRD work in progress? I’ve built 0-to-1 products from scratch and led discovery sessions with stakeholders. My mantra is “seeing is believing”.

## Work Experience
### Senior Product Designer @ Amazon
Jan 2023 – Present | Seattle, Washington, United States
Senior Product Designer (Stealth Project)
Building tools to unlock insights 
• Shaped the strategic vision for LLM-powered data visualization and analytics tools
• Piloted feature that enhanced user agency and transparency in AI-agent interactions.

Senior Product Designer (Amazon Grocery UX)
-Reimagining how people move through physical stores with digital intelligence.
Creating systems that make grocery shopping faster, clearer, and delightfully intuitive—no matter the surface: Dash Carts, mobile, shelf, or checkout.

Product Designer (Benchmark and Analytics)
• Streamlined over 600 big data warehouse pipelines into cohesive modules within the design system, unifying a fragmented ecosystem of 8+ tools to improve data accessibility.
• Prototype for tech demos and iterate design solutions to adapt to strategic pivots, visioning with 60+ cross-functional members, including data engineers, program specialists, and operational teams of Amazon operation functions.

### Interaction Designer @ Google
Jan 2022 – Jan 2023 | Kirkland, Washington, United States
- Launched Google Cloud Marketplace highest-priced tier service for over 100k users  in January 2023—representing a 100% increase from 2022 as the sole designer on the team.
- Identify developer task flows and conduct usability testing to increase core hours usage and reduce time-to-deploy metrics.
- Simplify complex user workflows for non-technical users, allowing them to make the Freemium to Paid Transition.

### Product Designer @ Samsung Electronics America
Jan 2021 – Jan 2022 | Bellevue, Washington, United States
B2B E-Commerce
• Revamped the buyer console UX with the business goal of increasing checkout conversions.
• Designed new checkout patterns that target the top 3 user abandonment risks
• Designed cross-platform features (including desktop, mobile web, and native Android) to reduce enterprise buyer barriers in procurement.

### User Experience Researcher @ Carnegie Mellon University
Jan 2020 – Jan 2021 | Pittsburgh, Pennsylvania, United States
HCI Lab @ CMU

### Sr. Digital Product Designer @ GAC R&D
Jan 2017 – Jan 2019 | Guangzhou, Guangdong, China
Client: GAC / Byton
Commuter Service Platform iOS App 
• Shipped an MVP iOS app for enterprise carpool management with auto-match, upcoming trip overview, and dispatch messaging service.
INJOY® infotainment system 
• Designed multi-modal experiences to engage drivers.
• Roadmapped and shipped driver-facing features on connected cars. (~ 200k units were sold in 2019)
• Evaluated cross-platform usability issues across the platform.

### Junior Interaction Designer @ TEAMS Design
Jan 2015 – Jan 2016 | Shanghai City, China
I’ve worked with some of TEAMS Design largest global engagements - some notable clients include Bosch, Siemens, and Bissell. I help clients and brands shape the future of smart appliances, bringing global insights to life across Europe and China.

### Product Designer Trainee @ MMID
Jan 2015 – Jan 2015 | Essen
Designed and patented a medical device - pain reliever button for B. Braun.

### Design Research Exchange Program @ International Design Centre Nagoya 国際デザインセンター
Jan 2010 – Jan 2010 | Nagoya
IDCN Nagoya Design Lab

### Product Design @ YFYJupiter
Jan 2010 – Jan 2010 | Hong Kong
Delivered brand packaging design for Walmart.


## Education
### Master of Science - MS in Human Computer Interaction
Carnegie Mellon University
Jan 2019 – Jan 2020

### Interaction Design
weißensee academy of art berlin

### BSc in Product Design
National Cheng Kung University


## Contact & Social
- LinkedIn: https://linkedin.com/in/yuchidesign
- Portfolio: https://yuchichang.com

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Source: https://flows.cv/gwen
JSON Resume: https://flows.cv/gwen/resume.json
Last updated: 2026-03-30