# Gwen M. > OpenAI | Candidate Experience & RecOps Leader Location: San Francisco Bay Area, United States Profile: https://flows.cv/gwenm ## Work Experience ### Member of the Recruiting Staff @ OpenAI Jan 2024 – Present ### Manager, Recruiting Coordination @ Roblox Jan 2023 – Jan 2024 | San Mateo, California, United States Led the Recruiting Coordination organization, consisting of 4 leads and ~a dozen IC recruiting coordinators who scheduled upwards of 30,000 interviews/year. ### Candidate Experience Lead, Product Design @ Meta Jan 2021 – Jan 2023 | Menlo Park, California, United States • Led a team of 8 FTEs and 8 contract Recruiting Coordinators responsible for scheduling upwards of 40,000 interview loops/year across Product Design core & specialty pipelines. • Maintained teamwide 95% candidate satisfaction score (up 2% YoY). • Led the team through process and tooling transformation into a dynamic queue scheduling model. • Partnered with Recruiting Managers and Directors, as well as Interview Experience PMs to increase time to train, interviewer pool utilization (50% increase YoY), and reduce interviewer decline rates. • Leveraged data to implement offline Candidate Review sessions (vs in person debriefs), saving my team 2,000 hrs/yr and reducing time to hire by 1 week/candidate. • Acted as point of contact to ~1,200 interviewers in Product Design org for escalations and announcements. ### Emerging Talent Recruiter, Business & Global Operations @ Meta Jan 2016 – Jan 2021 | Menlo Park, California, United States • Led the business through a first of its kind Generalized Hiring Program for Global Ops organization from ideation, buy-in, development, risk mitigation, launch, and measurement of success, resulting in a 36% increase of candidates offered, 65% reduction in time spent interviewing, and 16% higher acceptance rate, as well as less strain on the business during their headcount demand planning process; managed all stakeholders (including VPs, Legal, Compliance, HR, Global Talent Selection, Interviewers and Hiring Managers) and change management throughout the rollout • Led Global Ops sourcers through metrics-driven recommendations, historical funnel data, and client feedback • Made data-driven recommendations to Finance, Industry Recruiting and Mission Control on headcount collection, planning and tracking, PID reconciliation and recruiting tool implementation and feedback • Acted as the primary Global Ops org point of contact from Emerging Talent Recruiting team to the business and Industry Recruiting, including VP and C-Suite stakeholders • Hired and onboarded upwards of 100 Interns and FTEs each season; up to 60 pipelines simultaneously while managing relationships with key stakeholders and providing best in service support for their nuanced business needs • Tailored client management style for a range of clients including heads of each Global Operations department, Finance VPs, and the Business Leads of the Offices of the COO and CFO • Oversaw approx. 40 interns, intern managers and intern directors each summer, lead midpoint and final calibrations to ensure fairness in evaluation process, lead trainings and project planning sessions ### Campus Recruiter @ PwC Jan 2014 – Jan 2016 | San Jose, CA Full cycle recruiter for Tax line of service while simultaneously Program Managing summer internship and externship programs. ### Sourcer & Account Manager @ Scaffold Labs Jan 2013 – Jan 2014 | San Francisco Bay Area ### Admissions Coordinator @ Biola University Jan 2012 – Jan 2013 | La Mirada, California, United States ### Student Housing Coordinator @ Biola University Jan 2011 – Jan 2013 | La Mirada, CA ## Education ### Bachelor of Arts (B.A.) in Journalism Biola University Jan 2009 – Jan 2013 ## Contact & Social - LinkedIn: https://www.linkedin.com/in/gwen-mah --- Source: https://flows.cv/gwenm JSON Resume: https://flows.cv/gwenm/resume.json Last updated: 2026-04-07