• Evaluated veterinary digital health and remote patient monitoring tools across animal care settings

• Supported UX and product taxonomy improvements for veterinary clinical usability and data organization

• Reviewed clinical and industry literature on veterinary digital therapeutics and digital biomarkers

• Explored veterinary care team and pharmacist roles in digital health–supported monitoring

• Led patient, provider, and pharmacy outreach campaigns to improve CMS quality measures (SUPD, SPC) and reduce poly-anticholinergic use.

• Supported leadership on special projects, operational initiatives, and workflow optimizations

• Manage documentation and communications across care teams to drive adherence and therapy optimization.

• Collaborated with pharmacists to review health plan formularies regulated by the Department of Insurance.

• Analyzed formularies for compliance with non-discriminatory benefit design requirements.

• Performed data entry and documentation to support research findings and regulatory reporting.

• Conducted medication therapy management activities, including medication reconciliation, profile review, and identification of drug interactions and adherence barriers

• Provided patient counseling and education to support safe, effective medication use and improve adherence

• Collaborated with pharmacists to resolve insurance issues, optimize therapy, and support continuity of care

• Supported prescription processing and documentation in compliance with federal and state regulations