• Develop and extend features on an internal order entry system used by sales representatives, including editing C# business logic for promotions and special-tier pricing that dynamically applies discounts as products are added to customer orders

• Enhanced an existing product quoting module by adding the ability to convert approved quotes directly into customer orders

• Designed and deployed an automated authorization reversal service in C# and SQL Server running on a 15-minute schedule to automatically detect and release holds daily on deleted Cybersource payment transactions

• Built a payment cancellation module in the Serenity platform enabling sales reps to manually cancel pending payments before processing, reducing back-office intervention

• Authored SQL Server maintenance jobs and stored procedures using SSMS that run daily to update chargeback pricing and commitment prices for thousands of promotional and special-tier customer accounts

• Manage the team's Azure DevOps board daily, triaging and assigning incoming tickets to engineers to keep sprint workflows organized and unblocked

• Completed a full-stack engineering bootcamp in C# and .NET, delivering a capstone banking system applying REST API design, database integration, and .NET framework patterns

• Managed and monitored the department website by implementing weekly content updates using HTML

• Engaged with other designers in meetings to collaborate on the design of projects

• Ensured a smooth user interface and user experience by conducting client interviews

• Discussed client needs during weekly meetings with the department chair

• Responsible for providing educational programs within the residence hall

• Conduct rounds to ensure safety and that students are abiding by university policies

• In charge of developing an inclusive community for residents

• Lead initiatives within the halls for students to form connections and develop towards their professional career

• Developed and edited campus websites through a web content management system called Omni Update (OU)

• Acquired skills in HTML, CSS, and Adobe Photoshop through content management of the university’s pages