Worked cross functionally for the the Time Tracking migration, consolidating acquired software and functionality to enhance QBO payroll and compliance integration.

Conducted information architecture research, improving navigation efficiency by 14% and informing design frameworks.

Developed reusable design components, influencing the roadmap for high-value HCM features for the Dec 2025 Alpha release.

Led the redesign of the 1099 e-filing flow, simplifying a complex process into an intuitive user experience.

Improved user satisfaction and compliance support through innovative design solutions.

Led the redesign of the Order & Pay product from early release to launch, enhancing usability and customer satisfaction.

Collaborated with product and engineering teams to ideate and prototype user experiences for consumer and owner-managed products.

Conducted user research and usability tests, optimizing three platforms and reinforcing Bbot’s leadership in hospitality tech.

Collaborated cross-functionally with marketing, development, engineering, and sales teams to enhance lead generation and brand recognition.

Defined the design framework for future design and engineering initiatives, setting a standard for quality and innovation.