# Haley Q.

> Staff Software Engineer

Location: San Francisco, California, United States
Profile: https://flows.cv/haleyq

Skilled generalist developing solutions for customer identity and access management.

## Work Experience
### Staff Software Engineer @ Zendesk
Jan 2023 – Present | San Francisco, California, United States
Designing and developing solutions for customer identity and access management at Zendesk.

### Engineering Manager @ Zendesk
Jan 2022 – Jan 2023 | San Francisco, California, United States
Manager leading a small team of engineers to build and deliver reliable and surprisingly beautiful permissions related features within Zendesk's suite of products. Leveraging past experience building, integrating, and maintaining a broad range of software systems.

### Software Engineering Team Lead @ Zendesk
Jan 2022 – Jan 2022 | US - CA - Remote
Team lead for a new team formed out of extreme necessity to quickly onboard and integrate products onto a backend permissions service. Passionate about modernizing and scaling permissions and access related features, building intuitive user interfaces and making quick and precise but sustainable changes that set us up for future success.

### Senior Software Engineer @ Zendesk
Jan 2021 – Jan 2022 | US - CA - Remote
Built and owned Rails API that supported roles and permissions React front end. Integrated that front end api with new permissions microservice back end.

### Senior Software Engineer @ Zendesk
Jan 2016 – Jan 2018 | San Francisco Bay Area
Built and maintained production microservices in Scala.

### Software Developer @ RadiantBlue Technologies
Jan 2014 – Jan 2016
Developer building prototypes, integrating, building and maintaining production systems.

### Software Developer @ Bluenose Analytics, Inc.
Jan 2013 – Jan 2014
Developer and early employee at startup creating software solutions to manage customer satisfaction by analyzing Salesforce and usage event logs.

### Software Developer @ RadiantBlue Technologies
Jan 2011 – Jan 2013
Developer building geographic information system (GIS) prototypes and managing production operations.

### Software Developer @ Altron
Jan 2010 – Jan 2010
Worked on team developing algorithm for scoring and prioritizing deportation reviews.

### Software Developer Internship @ The Archer Group
Jan 2010 – Jan 2010 | Delaware
Built data access layer for promotional .NET website using C# and SQL.

### Technology Summer Analyst @ JPMorgan Chase
Jan 2009 – Jan 2009
Reviewed and provided feedback on requirements provided by the business to understand business needs and the technical approach. Ensured all ambiguous requirements are clearly defined and identify technology process impacts such as level of effort and severity. Updated and maintained functional documents according to release requirements and worked across blocks to review and research program defects.

### Research Assistant @ University of Delaware
Jan 2007 – Jan 2008
Natural Language Program Analysis Group, HiperSpace Lab, University of Delaware
Research collaboration, empirical study data collection and analysis, script automation, research paper writing participation. Current research involves analyzing lexical semantics found in software along with program structure to improve software maintenance tools. Hypothesizing that software maintainers use textual clues and their knowledge of programming language structures to identify and understand relevant code segments.


## Education
### B.S. in Computer and Information Sciences
University of Delaware
Jan 2005 – Jan 2010


## Contact & Social
- LinkedIn: https://linkedin.com/in/haleystorm

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Source: https://flows.cv/haleyq
JSON Resume: https://flows.cv/haleyq/resume.json
Last updated: 2026-03-22