Experience
2024 — Now
2024 — Now
South San Francisco, California, United States
Bringing UX and service design practices into a legacy learning organization by embedding research, prototyping, and strategic facilitation across enterprise training and skills development areas
Shaping AI-augmented tools that bridge human learning goals with LLM-based interaction models
Designed an internal AI learning tool powered by a custom-trained LLM to align emerging AI capabilities with enterprise learning goals
Built dynamic “Day-in-the-Life” personas with NotebookLM, accelerating synthesis and enabling self-serve customer insights
Prototyped mobile-first performance feedback tools supported by Gemini-generated summaries for employee self-awareness insights and development opportunities
Led speculative design sprints that surfaced future-facing concepts, recently facilitating product ideas for AI-enhanced patient education
Provide design coaching and facilitate structured sprint workshops that guide cross-functional teams from research to concept using human-centered and systems-thinking frameworks
2023 — 2024
2023 — 2024
San Francisco Bay Area
Contributed design strategy and facilitation expertise to Co-Change Collective, helping non-profit teams apply agile, human-centered practices to social impact work
Advised a local arts non-profit in securing funding, mentoring a high school student on a data storytelling project and guiding the creation of accessible visualizations aligned with community engagement goals
2022 — 2023
2022 — 2023
Remote, SF Bay Area
Led UX design for Jasper AI’s core content editor, designing and launching in-document AI commands that helped users activate generative support directly within their writing flow
Designed for simplicity, context-awareness, and ease of discovery, laying groundwork for canvas-style LLM interfaces now common in Gemini and ChatGPT
Shipped inline AI command UI that supported tailored generative actions based on user intent, tone, and document structure
Conducted usability testing and behavioral analysis to validate engagement patterns and reduce churn
Explored activation patterns (text input, command bar, inline surface), ultimately designing a conditional system that responded to user mode, cognitive state, and moment of need
Prototyped interaction flows in Figma, informed by usage data and behavioral telemetry to prioritize usability over novelty
Collaborated with PMs, engineers, and marketers to align the editor UX with product strategy, user onboarding, and growth initiatives
2021 — 2022
2021 — 2022
San Francisco Bay Area
Directed digital product design strategy across Eargo’s connected hearing health platform, ensuring strategic alignment across UX, product, and business priorities
Improved patient onboarding, engagement, and cross-device continuity pre- and post-purchase
Prioritized opportunities for personalization, accessibility, and cross-functional collaboration
Led design roadmap planning, execution, and mentorship across the design team
Partnered with product, marketing, and data to align UX with go-to-market efforts and customer experience metrics
2019 — 2021
2019 — 2021
San Francisco Bay Area
Led UX and UI design across a multi-platform ecosystem supporting Eargo’s connected hearing health platform
Designed native mobile apps, eCommerce experiences, and clinician-facing web tools to enhance patient care delivery and hearing aid management
Defined design systems and frameworks for workflows, interface patterns, and usability practices that enabled repeatable success across teams
Championed “Leading by Design” initiatives to align product, engineering, and design through cross-functional design alignment and design maturity efforts.
Delivered stakeholder engagement strategies that improved consistency and reduced design rework, while embedding usability testing and experience measurement into the product lifecycle
Education
Santa Clara University
MSEE
West Valley College
Associate of Science (A.S.)
San Francisco State University