Bringing UX and service design practices into a legacy learning organization by embedding research, prototyping, and strategic facilitation across enterprise training and skills development areas

Shaping AI-augmented tools that bridge human learning goals with LLM-based interaction models

Designed an internal AI learning tool powered by a custom-trained LLM to align emerging AI capabilities with enterprise learning goals

Built dynamic “Day-in-the-Life” personas with NotebookLM, accelerating synthesis and enabling self-serve customer insights

Prototyped mobile-first performance feedback tools supported by Gemini-generated summaries for employee self-awareness insights and development opportunities

Led speculative design sprints that surfaced future-facing concepts, recently facilitating product ideas for AI-enhanced patient education

Provide design coaching and facilitate structured sprint workshops that guide cross-functional teams from research to concept using human-centered and systems-thinking frameworks

Contributed design strategy and facilitation expertise to Co-Change Collective, helping non-profit teams apply agile, human-centered practices to social impact work

Advised a local arts non-profit in securing funding, mentoring a high school student on a data storytelling project and guiding the creation of accessible visualizations aligned with community engagement goals

Led UX design for Jasper AI’s core content editor, designing and launching in-document AI commands that helped users activate generative support directly within their writing flow

Designed for simplicity, context-awareness, and ease of discovery, laying groundwork for canvas-style LLM interfaces now common in Gemini and ChatGPT

Shipped inline AI command UI that supported tailored generative actions based on user intent, tone, and document structure

Conducted usability testing and behavioral analysis to validate engagement patterns and reduce churn

Explored activation patterns (text input, command bar, inline surface), ultimately designing a conditional system that responded to user mode, cognitive state, and moment of need

Prototyped interaction flows in Figma, informed by usage data and behavioral telemetry to prioritize usability over novelty

Collaborated with PMs, engineers, and marketers to align the editor UX with product strategy, user onboarding, and growth initiatives

Directed digital product design strategy across Eargo’s connected hearing health platform, ensuring strategic alignment across UX, product, and business priorities

Improved patient onboarding, engagement, and cross-device continuity pre- and post-purchase

Prioritized opportunities for personalization, accessibility, and cross-functional collaboration

Led design roadmap planning, execution, and mentorship across the design team

Partnered with product, marketing, and data to align UX with go-to-market efforts and customer experience metrics

Led UX and UI design across a multi-platform ecosystem supporting Eargo’s connected hearing health platform

Designed native mobile apps, eCommerce experiences, and clinician-facing web tools to enhance patient care delivery and hearing aid management

Defined design systems and frameworks for workflows, interface patterns, and usability practices that enabled repeatable success across teams

Championed “Leading by Design” initiatives to align product, engineering, and design through cross-functional design alignment and design maturity efforts.

Delivered stakeholder engagement strategies that improved consistency and reduced design rework, while embedding usability testing and experience measurement into the product lifecycle