Leading end-to-end design for Harness AI Agent with unified AI Design System across all intelligence modules. Resolving critical CX customer escalations through manifest and Git connector UX improvements. Partnered Telco (AI/LLM automation acquisition integration into Harness platform. Rebuilding design system advances and mentoring team on enterprise AI/ML product design.

Designed DevOps experiences across CI/CD, security, and compliance modules. Designed CI intelligence capabilities delivering 2x-10x performance gains—making CI the second-largest revenue driver. Led design system achieving 30-40% comprehension improvement and 40% support ticket reduction. Improved user onboarding, reducing drop-off 12%. Supported artifact registry GA launch. Collaborated with PMs on defining product strategy.

Led a design team of 4 through product design process, utilized experience Learner algorithm to improve course redesign process in OLI's Open Learning Initiative (OLI) platform. Worked closely with dev teams to determine which data should power System based on research insights and tech specs.

Worked agile in a cross-functional team, researched and designed a web-based app for 3rd-6th graders to build their social emotional skills. Conducted 30+ semi-structured interviews, led synthesis sessions to better inform UX design. Evaluated ecosystem taxonomies for SEL and current competitors, analyzed service blueprint to identify opportunities.

Worked as a UX designer and product manager, collaborated with visual designers, front end developers and multiple stakeholders to design the official website of MapAuto product, gaining over 70% more user satisfaction. Negotiated with automobile manufacturers, and designed customized functions to iterate on MapAuto and improve user experience.