• Managed store operations, online eCommerce orders, purchase quote requests and orders, university/department purchases, and customer interactions

• Managed and trained new employees, General Sales Technicians, and Assistant Leads

• Promoted twice within 6 months

• Received employee of the month award – July 2021 (2nd month of work)

• Implemented an internal tool using React and Spring Boot to auto-configure developer production environments, reducing startup time by 12% on average

• Configured Continuous Integration/Continuous Deployment(CI/CD) pipeline for module deployment using

Jenkins, Docker, and JIB

• Built logging framework with Splunk, optimizing workflow for Customer Service Specialists, reducing average customer interaction time with Pay-in-4 operations by 200ms

• Researched and documented many technical research papers about Machine Learning as part of a broader literature search

• Created and executed a research and development plan for a new Machine Learning tool to help filter toxicity and gender bias from AI outputs on GitHub, using Python in PyCharm