# Hanmaro Kim

> Sr. Product Designer at Serve Robotics

Location: Oakland, California, United States
Profile: https://flows.cv/hanmaro

I turn complex challenges into seamless, user-centered experiences. With expertise in AI, automation, and SaaS platforms, I build from 0 to 1, enhance usability, and drive collaboration. I blend UX and business strategy to create scalable, high-impact products.

## Work Experience
### Sr. Product Designer @ Serve Robotics
Jan 2025 – Present | San Francisco Bay Area
Lead UX for the Command Center, a platform for managing autonomous robots and deliveries. Analyze task flows and pain points across multiple user groups to streamline workflows and enhance the product experience in support of large-scale expansion.

### Senior Product Designer @ Ushur
Jan 2023 – Jan 2025 | Santa Clara, California, United States
Built the AI Studio platform from 0 to 1, enabling users to train, test, and manage AI models (Document Extraction, LLM, RAG). Designed scalable systems, crafted End-to-End user flows, and developed components, design patterns, and a consistent style guide.
Built the Ushur Design System, providing a cohesive experience and enhancing collaboration between cross-functional teams.
Enhanced Ushur Studio’s usability through data-driven improvements.
Led UX initiatives in collaboration with senior leadership to identify new business and user experience opportunities.

### Senior UX Designer @ Automation Anywhere
Jan 2021 – Jan 2023 | San Jose, California, United States
Led UX for Document Automation (formerly IQ Bot), integrating OCR capabilities for seamless document extraction.
Managed the Bot Editor across multiple development cycles, ensuring continuous improvement and scalability.
Developed a Migration Assistant to simplify complex migration flows, reducing migration issues by 80% in Q2 2022.

### UX Designer @ Automation Anywhere
Jan 2018 – Jan 2021 | San Jose, California, United States
Built Bot Editor from the ground up, enabling users to create automations. Designed End-to-End user flows, features, and UI across the platform. Created design components, patterns and style. 
Conducted user research and interviews to enhance the canvas experience, applying insights to design improvements. Key changes led to a 22% increase in canvas usability.

### Product Designer @ Davis Instruments
Jan 2018 – Jan 2018 | Hayward, California, United States
Enhanced user interactions and content visibility for their target audiences by redesigning their mobile, tablet, and console apps.
Conducted competitive research and developed initial concepts for the WeatherLink tablet and console apps.

### Senior Designer @ SapientRazorfish
Jan 2018 – Jan 2018 | Greater Los Angeles Area
Designed customer experience (CX) for Samsung Galaxy Note 9, creating interactive experience kits that engaged customers and highlighted key features in retail environments. Focused on concept development, user experience, interaction design, and industrial design.

### Industrial Designer @ lenartstudios
Jan 2017 – Jan 2017 | San Francisco Bay Area
Designed an AI-integrated commercial vending machine, enhancing user interaction and experience. Led concept development, competitive analysis, and user research to inform design decisions. Developed CMF design, ideation sketches, 3D models, and renderings to bring the concept to life.

### Industrial Designer @ lenartstudios
Jan 2016 – Jan 2016 | San Francisco Bay Area
Designed a user-centric medical product by conducting user research, ergonomics testing, and concept development. Created ideation sketches, 3D models, and renderings, and built rapid prototypes in collaboration with engineering teams.

### Industrial Designer @ Daylight
Jan 2016 – Jan 2016 | San Francisco Bay Area
Redesigned the first version of Water Garden by incorporating user feedback to enhance usability and experience. Conducted user research, mock-up tests, and rapid prototyping to identify and address key pain points. Developed 2D sketches, 3D models, and renderings to refine the design for manufacturing. 

Water Garden(Ver.2); home aquaponics system for Back to the Roots.

### Industrial Designer @ Urban Putt
Jan 2013 – Jan 2014 | San Francisco Bay Area
Indoor miniature golf in San Francisco
Course design & Fabrication


## Education
### Bachelor of Fine Arts - BFA in Industrial and Product Design
Academy of Art University

### User Experience / User Interface / User Interaction
IxDF - The Interaction Design Foundation


## Contact & Social
- LinkedIn: https://linkedin.com/in/hanmarodesign
- Portfolio: https://hanmarodesign.com

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Source: https://flows.cv/hanmaro
JSON Resume: https://flows.cv/hanmaro/resume.json
Last updated: 2026-04-13