# Hannah Jiao

> Sr. Product Designer · Bridging UX, Data & AI · Prev. PayPal, Remitly, Coinbase, Rocket Mortgage, Salesforce · Growth, Visual, Interaction, Agentic AI Design, System Design · Strategy & Stakeholder Leadership

Location: San Francisco, California, United States
Profile: https://flows.cv/hannahjiao

I’m a product designer who brings craft, systems thinking, and strategic clarity to complex problems. With a background in journalism and brand strategy in tech and finance industry, I bring a unique lens to product design, combining sharp storytelling with systems thinking. This foundation helps me deeply understand users, align stakeholders, and design products that resonate across cultures and platforms.

Over the past 7 years, I’ve designed web and mobile experiences that drive business impact and deliver real value to users, from zero-to-one launches to optimizing core product flows.

I thrive at the intersection of user needs and business goals. Whether I’m shaping a transparent pricing model for millions of users or helping define a design system from the ground up, I collaborate deeply with cross-functional teams and advocate for thoughtful, scalable solutions.

## Work Experience
### Senior Product Designer @ PayPal
Jan 2025 – Jan 2026 | New York City Metropolitan Area
Led end-to-end Agentic AI experience design of financial workflows.
Designed AI-powered insights and guided experiences to surface the most relevant financial information at the right moment, reducing cognitive load.

### Product Designer @ Remitly
Jan 2023 – Jan 2025 | Greater Seattle Area
Designed global remittance products that empower families to send money home more easily across 190+ countries, improving trust, retention, and repeat usage.

### Product Designer @ Coinbase
Jan 2023 – Jan 2023 | Greater Seattle Area
Designed in Consumer Team to improve the Retail customers’ Trade Experience to reduce friction and increase conversion rates.

### Product Designer Co-op @ Salesforce
Jan 2022 – Jan 2022 | Greater Bloomington Area
Incorporate Trailhead into Salesforce's corporate marketing website.

### Product Designer @ Rocket
Jan 2022 – Jan 2022 | Detroit Metropolitan Area
Designed Rocket Mortgage Dashboard to help customers build confidence in their loan experience.

### Founding Product Designer @ Meetin Gallery
Jan 2021 – Jan 2022 | Greater Bloomington Area
- Led the end-to-end design for a Gallery App, increasing Gallery art search engagement by 50%.
- Leveraged usability testing data to optimize user flows and interface design, resulting in 30% improvement in daily active users and 65% reduction in user drop-off rates.
- Partnered cross-functionally with engineering, product, research, and business teams in agile sprints to maintain design consistency and align user experience with strategic objectives.
- Conducted comprehensive user and competitive research to identify critical pain points and opportunity areas, directly informing product strategy and product requirements documentation.

### Senior Product Designer/ Brand Manager @ 钛媒体TMTPOST
Jan 2020 – Jan 2021
- Established overseas markets of brands and assisted in achieving cooperation with YouTube
- Conducted 100+ interviews with stakeholders, multinational managers, self-employers, and workers to produce articles with 2M reader
- Conducted 30+ design workshops to improve the relationship between content design and product design

### Journalist @ ELLE Magazine
Jan 2017 – Jan 2018
- Lead coverage of technology and fashion innovation, write the weekly Technology newsletter, and edit tech news videos
- Covered the intersection of technology with the worlds of finance, retail, and media, including breaking news and emerging trends globally
- Provide in-depth reporting on cross-sector dynamics between technology and finance, fashion, and commerce, highlighting global corporate developments and trend-driven stories

### Digital Experience Strategist @ Ogilvy
Jan 2017 – Jan 2017
- Managed cross-functional collaboration across strategy, design, and technology teams to deliver large-scale digital projects
- Collaborate with the Head of Planning, Marketing, and Account Management to develop creative briefs
- Partnered with global brands to define digital product and platform experiences, aligning user needs with business objectives
- Facilitated workshops with stakeholders to map customer journeys and identify opportunities for product innovation
- Worked closely with designers and engineers to translate strategy into product concepts, wireframes, and launch-ready experiences
- Leveraged user insights and campaign data to iterate on digital experiences and improve user engagement
- Execute media and publicity relations campaigns by working with media partner companies to disseminate certain digital assets


## Education
### Master of Science - MS in Human Computer Interaction - design
Indiana University Bloomington

### Entrepreneurship/Entrepreneurial Studies
Indiana University - Kelley School of Business

### Master of Arts - MA in Journalism and Communication
Shanghai University

### Summer School in Communication, Journalism, and Related Programs
Fudan University


## Contact & Social
- LinkedIn: https://linkedin.com/in/hannah-jiao

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Source: https://flows.cv/hannahjiao
JSON Resume: https://flows.cv/hannahjiao/resume.json
Last updated: 2026-04-13