# Han X. > Senior UX and Product Designer at Aisera ｜ ex-IBMer Location: San Francisco Bay Area, United States Profile: https://flows.cv/hanx Always innovative, passionate and highly self-motivated to create efficient solutions. A professional UX designer with a skill set in user-centered design process, prototyping, design research, usability testing, and product design and management. Also have several years product design experience on designing enterprise product, SaaS product, website, mobile App, e-commerce website, and forum. ## Work Experience ### Senior UX and Product Designer @ Aisera Jan 2022 – Present | Palo Alto, CA Aisera’s Generative AI capabilities are the enterprise equivalent of OpenAI’s ChatGPT. At our core, we’re an AI and Automation company that enables enterprises to dramatically improve their customer experience (CX) and employee experience (EX). Users are empowered to self-serve and auto-resolve inquiries in real-time. Aisera leverages Conversational AI and natural language processing (NLP) to provide real-time and over 95% accurate responses in any channel (messaging, voice, web chat) and language (over 100 languages) of choice. Enterprises benefit by lowering support costs, and improving customer satisfaction and worker productivity. ### Senior Product Designer @ Whil Jan 2021 – Jan 2022 | San Francisco Bay Area ### UX/UI Designer @ Whil Jan 2019 – Jan 2021 | San Francisco Whil, A Rethink Division, is the leading digital wellbeing platform offering three enterprise solutions for Personal Wellbeing, Professional Development and Parenting & Caregiving. Our mission is to help everyone live healthier, happier and more engaged lives. We serve thousands of clients including many Fortune 100 employers and deliver our services to tens of millions of members across 120+ countries worldwide. We work with 85+ of the world's leading experts in mindfulness, resilience, leadership and parenting to create science-based and clinically-validated training solutions. Our three solutions are used by the world's leading organizations to create cultures of wellbeing while helping their employees reduce stress, increase resilience, and improve performance. ### UX Designer @ IBM Jan 2018 – Jan 2019 | San Francisco Bay Area • Designed an AI and Machine Learning (ML) driven enterprise product for regulation compliance manager, business analyst and data steward to significantly increase the regulation compliance efficiency and accuracy. Collaborated with designers, PMs, engineers and sponsor users on design research, persona, visual design, prototyping and usability testing. • Initiated a usability research to improve the information architecture, usability and user engagement for our internal project management portal. Conducted user interviews and synthesized research data. Provided constructive design recommendations. ### UX/UI Designer & Product Manager @ iH5 Jan 2018 – Jan 2018 | Chengdu & SF Bay area • Led the redesign of “My Projects”, a SaaS platform that enables users to manage their accounts and projects efficiently. Managed a 5 people team included visual designers, engineers, content writer and video producer throughout the redesign process. Maintained the project roadmap and frequently communicate redesign solutions and progress with the CEO. • Led the redesign of iH5’s branding website and forum for overseas market. ### Product Marketing Manager @ Downland Bedding (Shanghai) Co., LTD Jan 2016 – Jan 2017 | Shanghai, China • Designed a B2C e-commerce platform for Downland Bedding. Managed and coordinated a cross-functional and international innovation team included designers, PMs, engineers, and sales on shopping behavior research, competitive analysis, prototyping, several times iteration, and implementation. Significantly increased the branding recognizability, user engagement and conversion rate. ### Product Manager @ Guangzhou Jushu Information Technology Co., Ltd. Jan 2015 – Jan 2016 | Shenzhen, Guangdong, China • Designed a B2B marketing cloud product for bridging interrelated and marketable off-line and on-line user traffic and resources. Conducted user requirement gathering and product ideation, developed product scope, continuously maintained project roadmap, and created persona, journey map and high-fidelity prototype. As a result, facilitated the efficiency of locating and marketing potential customers for both traditional industries and Internet industry. ### Project Management @ Foxconn Jan 2010 – Jan 2011 | Suzhou, Jiangsu, China • Effectively managed and supervised laptop-related product research & development, usability testing, and launches. • Led a five-man team to analyze target customers in-depth to collect real-time feedback and customer's concerns, further iterating products and improving product lifecycle management. • Generated production roadmap to ensure the punctuality of product delivery and to decrease complaint rates. • Communicated effectively with overseas clients to meet their specific requirements and control cross-cultural conflicts. ## Education ### Master of Science - MS in Human Computer Interaction (HCI) San José State University ### Master of Arts (M.A.) in Global Business Management City University of Hong Kong ### Bachelor's degree in Landscape Architecture Suzhou University of Science and Technology ## Contact & Social - LinkedIn: https://linkedin.com/in/hellohanxia --- Source: https://flows.cv/hanx JSON Resume: https://flows.cv/hanx/resume.json Last updated: 2026-02-23