Devised full-stack enhancements for reporting and dashboard features, including a live widget editing preview.

Designed a custom backend Zendesk service in Rails to streamline internal customer support integrations.

Provided production support to the customer support team by identifying and troubleshooting bugs and issues for resolution.

Implemented automated testing in the internal React library to streamline and maintain WCAG compliance across all components.

Supported, maintained, and developed front-end enhancements for the internal customer data management system.

Developed numerous React components for the internal library, including a complete suite of modals, built from scratch.

Contributed prompt support to internal stakeholders, including engineers, ensuring access to necessary development tools and assistance.

Provided bug fixes and minor changes to components in our internal React component library

Consulted with customers on effectively leveraging our developer API tools to create custom integrations

Created an ad hoc Ruby script to interact with a third-party API integration, enabling efficient bulk actions.

Installed Simplifeye proprietary software on Windows Server computers and facilitated technical onboarding of the iOS and web applications.