# Hardy Clervil > Software Engineer at Greenhouse Software Location: New York City Metropolitan Area, United States Profile: https://flows.cv/hardy Detail-oriented Software Engineer III with full-stack expertise in Ruby on Rails, React, JavaScript, and SQL. Proven track record of developing robust applications and enhancing user experiences through efficient coding and innovative solutions. ## Work Experience ### Software Engineer III @ Greenhouse Software Jan 2023 – Present • Led and managed the overhaul of the recruiting website's top navigation, including a conversion to React, enhancing user experience and improving navigation efficiency. • Devised full-stack enhancements for reporting and dashboard features, including a live widget editing preview. • Designed a custom backend Zendesk service in Rails to streamline internal customer support integrations. • Provided production support to the customer support team by identifying and troubleshooting bugs and issues for resolution. • Implemented automated testing in the internal React library to streamline and maintain WCAG compliance across all components. ### Software Engineer II @ Greenhouse Software Jan 2022 – Jan 2023 • Vetted and analyzed ReactJS libraries and tools to enhance our internal library, facilitating the creation of new components and component foundations. • Supported, maintained, and developed front-end enhancements for the internal customer data management system. • Developed numerous React components for the internal library, including a complete suite of modals, built from scratch. ### Software Engineer I @ Greenhouse Software Jan 2021 – Jan 2022 • Maintained and reduced technical debt by updating and managing development packages in ongoing projects. • Contributed prompt support to internal stakeholders, including engineers, ensuring access to necessary development tools and assistance. • Provided bug fixes and minor changes to components in our internal React component library ### Support Engineer III @ Greenhouse Software Jan 2018 – Jan 2021 | Greater New York City Area • Directly assisted customers with nearly 2,000 customer support escalations, helping them resolve a wide range of technical issues • Consulted with customers on effectively leveraging our developer API tools to create custom integrations • Created an ad hoc Ruby script to interact with a third-party API integration, enabling efficient bulk actions. ### Technical Support Specialist @ Simplifeye Jan 2017 – Jan 2018 | Greater New York City Area • Delivered comprehensive customer support to all Simplifeye application users, ensuring a positive and efficient user experience. • Installed Simplifeye proprietary software on Windows Server computers and facilitated technical onboarding of the iOS and web applications. ### Customer Support Manager @ Magisto Jan 2016 – Jan 2017 | Greater New York City Area • Managed customer support team of a client base with over 1 million users • Created and wrote public knowledge base from ground up for technical instruction for Android, iOS, and web consumers • Reproduced and wrote detailed documentation of bugs for development team ### Senior Service Center Agent @ Amplify Jan 2013 – Jan 2016 • Provided high quality and specialized customer service to teachers, students parents using the Amplify System (via phone, e-mail and message board) • Trained teachers, IT staff and school administration in the use of the Amplify Tablet, Android &​#13; Operating System, as well as Google Apps for Education ## Education ### Bachelors in Cinema Studies and Art History New York University Jan 2008 – Jan 2012 ## Contact & Social - LinkedIn: https://linkedin.com/in/hclervil --- Source: https://flows.cv/hardy JSON Resume: https://flows.cv/hardy/resume.json Last updated: 2026-03-23