• Lead the design of enterprise-grade products for internal services and channels at Deloitte.

• Collaborate with cross-functional teams to enhance user experience and functionality.

• Utilize design thinking methodologies to create innovative solutions tailored for Deloitte employees.

• Led the end-to-end design of a modern application management platform for development teams.

• Drove $100MN+ in top-line revenue by leading design for 3+ products.

• Increased conversion rates by 40% through improvement of the user onboarding flow and iterative design with usability testing.

• Facilitated 10+ storytelling, discovery, and ideation workshops with engineering, product, and business stakeholders to inform design strategy.

• Led research with 100+ users to uncover key pain points, translating insights into concepts and prototypes.

• Reduced design-developer handoff time by 40% by creating and maintaining a cross-platform design system used by 5+ product teams.

Creating end to end experiences for VMware Tanzu Application Service

• Spearheaded UX design for the mobile banking app, garnering 20K downloads in 6 months.

• Increased customer satisfaction scores by 30%+ by redesigning web and mobile banking apps.

• Built UX research and accessibility teams, while hiring and mentoring a high‑performing cohort of 4 junior designers and researchers.

• Saved 10+MN in potential liabilities and compliance costs by designing products that meet the latest WCAG standards.

• Collaborated closely with other designers, product managers, engineers, and management throughout the user-centric design process.